Customer Success Manager (CSM)

Customer Success Manager (CSM) **LuxeScale \| Living Vogue Real Estate** **Location:** 1300 Main Street, Sarasota, FL 34236 **Job Type:** Full\-Time **Schedule:** Generally Monday–Friday, 9:00 AM–5:00 PM (Flexible as Needed) **Work Environment:** Hybrid Preferred \| In\-Person Preferred \| Remote Considered **Compensation:** Competitive Base Salary \+ Performance\-Based Commission About LuxeScale LuxeScale is a nationwide real estate referral, coaching, and business growth platform that partners with ambitious real estate professionals across the country. We don't just teach agents how to grow their business—we provide them with qualified listing and buyer opportunities, world\-class coaching, AI\-powered marketing systems, and the support they need to convert more business. Our mission is simple: **Help great agents become exceptional business owners.** As we continue to grow nationally, we're looking for an outstanding Customer Success Manager to become the primary relationship manager for our members, ensuring they receive an exceptional experience while maximizing the value of every referral opportunity we provide. Position Overview This is **not** a customer service position. This is a relationship management, coaching, accountability, and operations role focused entirely on member success. As a Customer Success Manager, you will own a portfolio of LuxeScale members from the day they join through every referral opportunity they receive. You'll ensure members are fully onboarded, engaged with our coaching and systems, following our proven client service standards, and successfully converting referral opportunities into closed transactions. You'll become the trusted advisor our members rely on to answer questions, remove roadblocks, solve problems, and help them succeed. You'll work directly with our Head of Production and Managing Partner while collaborating closely with our sales, coaching, and operations teams. **Your success will be measured by the engagement, retention, satisfaction, and production of the members you manage.** Key ResponsibilitiesMember Onboarding * Welcome and onboard new LuxeScale members * Guide members through setup of all required systems and platforms * Ensure members have access to coaching, CRM, Slack, training, and support resources * Answer questions and remove obstacles during onboarding * Create a smooth and professional first experience Member Success \& Engagement * Build lasting relationships with assigned members * Conduct regular check\-in calls based on member needs * Maintain ongoing communication through phone, email, text, and Slack * Encourage participation in coaching calls and training sessions * Monitor engagement and proactively reconnect with inactive members * Ensure members are utilizing the systems and resources available to them * Serve as the primary point of contact throughout the member lifecycle Referral Opportunity Management Manage every referral opportunit