Title Express Processor ( Remote)

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Title Express Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.Opening/scanning mail received.Call queue (ability to answer basic TE questions, give claim updates and direct caller to correct party/team if applicable.Total Loss Packets (create and send all documents required per state guidelines).Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title).Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them).Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed.Follow-up calls to Lien Holders (for documents listed above in the initial call).Will send out revised packets to the owners/insureds as needed.Will be held to the internal cycle times and other auditable criteria.Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines.Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance.Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation.Other tasks as assigned by management.Requirements1 plus years of office customer service experienceEducation: HS degreeProficient in basic office equipment and with Microsoft productsAbility to identify/analyze vehicle title documents within company and State guidelinesAbility to work closely with State DMV's and Lien Holder entitiesProblem solverAbility to multi-taskBasic 10 key proficiencyAbility to work in a fast-paced environmentExcellent communication skills -- written and verbalExcellent customer service skills and attitudeBasic math skillsAbility to delegate/prioritize workflowAbility to work independently or in a team environmentAbility to read/write in English fluently and effectivelyValid driver's licenseOccasional overtime as neededPay $20.26 - $22.84 per hourBenefits Summary:·Medical/Dental/Vision·401k plus a company match·ESPP - Employee Stock Purchase Plan·EAP - Employee Assistance Program (no cost to you)·Vacation & Sick pay·Paid Company Holidays·Life and AD&D Insurance·DiscountsAlong with many other employee benefits.At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:E-verify ParticipationRight to WorkOriginally posted on Himalayas