Client Service Center, Agent

Cambium Learning® Group is an award-winning educational technology solutions leader dedicated to helping all students reach their potential through individualized and differentiated instruction. Using a research-based, personalized approach, Cambium Learning Group delivers SaaS resources and instructional products that engage students and support teachers in fun, positive, safe and scalable environments. These solutions are provided through Learning A-Z® (online differentiated instruction for elementary school reading, writing and science), ExploreLearning® (online interactive math and science simulations, a math fact fluency solution, and a K–2 science solution), Voyager Sopris Learning® (blended solutions that accelerate struggling learners to achieve in literacy and math and professional development for teachers), and VKidz Learning (online comprehensive homeschool education and programs for literacy and science). We believe that every student has unlimited potential, that teachers matter, and that data, instruction, and practice are the keys to success in the classroom and beyond.Job Location:Remote, US. Candidates must reside and work within the United States.Job Overview: The Client Service Center Agent plays a key role in delivering an exceptional customer experience. You will be the first point of contact (Tier 1), helping customers resolve questions quickly and confidently related to fulfillment, functionality, or reporting. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in helping others.Job Responsibilities:Respond to phone, voice, and electronic inquiries with professionalism and urgencyRoute calls to the appropriate team members when neededIdentify, document, research, and resolve customer issues using the call tracking systemFollow up on inquiries to ensure complete resolutionManage open cases and keep them moving toward timely closureSpot and share trends in customer inquiriesRecommend improvements to enhance the customer experienceCreate and maintain helpful resources (e.g., documentation, FAQs)Escalate complex or unresolved issues to the right teamsSupport additional tasks as neededJob Requirements:Customer service experience requiredHigh school diploma or equivalent required; college coursework or an associate degree is a plusStrong communication and interpersonal skills (written, verbal, and phone etiquette), with the ability to engage effectively across all levelsExcellent customer service, listening, and problem-solving skills with a focus on delivering positive outcomesHighly detail-oriented with strong organizational skillsAbility to multitask in a fast-paced environment (e.g., handling calls while updating tickets) with strong prioritization skills and sense of urgencyQuick learner with the ability to absorb, apply, and communicate new information and processesBasic computer skills and keyboard proficiency; ability to learn customer service systems (Contactual experience a plus)Team-oriented mindset with the ability to collaborate effectivelyIntermediate proficiency in Excel, Word, and OutlookTo apply for this opportunity, simply click on the “Apply” button and submit a cover letter and resume.An Equal Opportunity EmployerWe are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.Originally posted on Himalayas