Customer Success Manager - Enterprise

Spacelift is an infrastructure orchestration platform that manages your entire infrastructure lifecycle — provisioning, configuration and governance. Spacelift integrates with all your infrastructure tooling (e.g. Terraform, OpenTofu, CloudFormation, Pulumi, Ansible) to provide a single integrated workflow so you can deliver secure, cost-effective, and resilient infrastructure, fast.By automating deployment and configuration, providing developer self-service, golden paths with guardrails, and an OPA policy engine, Spacelift empowers businesses to accelerate developer velocity while maintaining control and governance over their infrastructure. Spacelift offers unrivaled support, no-nonsense pricing, and a range of deployment models to fit your specific needs.Spacelift was founded in 2020 by long-time DevOps practitioner Marcin Wyszynski and successful entrepreneur Pawel Hytry and has raised $82.3M in funding over four rounds from top venture capital firms including Insight Partners, Blossom Capital, Hoxton Ventures, Inovo Venture partners and Five Elms Capital.Role OverviewWe are seeking an Enterprise Customer Success Manager to own the post-sale journey for our large enterprise accounts. In this role, you will act as a trusted advisor, driving deep product adoption while taking full ownership of account commercials, including renewals and upsell opportunities.Key ResponsibilitiesAccount Strategy: Prioritise and create strategic success plans for a portfolio of 40-50 enterprise accounts.Commercial Ownership: Manage the commercial lifecycle, including contract renewals and expansion negotiations.Value Realisation: Map customer business objectives to our software tooling capabilities to maximise ROI.Churn Mitigation: Identify risk early and execute proactive retention strategies.Cross-Functional Advocacy: Partner with Product and Engineering to route critical enterprise feature requests.Qualifications5+ years of Enterprise CSM or Account Management experience in B2B SaaS - prioritising experience with DevOps, IaC, Kubernetes, observability, or developer platformsExperience coordinating directly with Product Engineering and Tech Support to solve customer blockers and open up opportunityTrack record of meeting or exceeding renewal and expansion quotasExperience navigating complex enterprise procurement and legal review processesExcellent communication skills with the ability to pivot from technical implementers to C-level executivesHow we work as a teamWe have a well defined sales-to-post sales handoverAn onboarding solutions engineer to partner with on new customersAccess to the pre-sales solutions engineers/architects for post-sales work like expansions, new product demos, and customer health checksOpen and frequent communications/planning with key internal partners - Product, Technical Support, & MarketingSegmented account list allowing CSMs to focus on their core bookGlobal CSM team working in the US and EU; reports into Director of CS (US East-based)Where we're goingDoubling our year-over-year expansionRefined account planning with the pre-sales teamsUnderstanding customer adoption, use cases, and where we're well integratedFinding and sharing innovative ways to use AI and automation to handle routine tasks, so CSMs can spend more time on account strategy, expansion conversations, and customer advocacy.What success looks like in the first 6 months:Completed product and platform certification, with enough technical fluency to hold credible conversations with DevOps and infrastructure teamsA prioritised account plan in place for your full book - you know your renewal schedule, your expansion opportunities, and your at-risk accountsFirst renewal or expansion closed, or actively in motionEstablished working relationships with your SE partners, support, and product contactsLocation & TravelUS-based remote with travel for periodic company meetings10-25% travel for customer workWhy Spacelift?Innovative Culture: Join a team shaping cloud infrastructure management’s future.Growth Opportunities: Be a key player in driving Spacelift’s business and AWS partnership to new heights.Work-Life Balance: Flexible work environment, with remote-first options and competitive compensation packages.Collaborative Team: Work with passionate, talented people committed to driving success for our customers and partners.What we offerCompetitive salary and equity packageMedical, dental and vision plans for employees and any dependents401k Pension Plan26 days of paid time off annually + local bank holidaysFlexible working hours and a healthy 40-hour workweekWork from anywhere! We are a full-remote companyLearning & education budgetCompany offsitesWork from anywhere in the US. We are a full-remote companyWork in an international, diverse, dynamic, and passionate team with a friendly and supportive company cultureOur valuesWe build for CUSTOMERSWe RESPECT each otherWe take OWNERSHIP seriouslyWe succeed through COLLABORATIONWe embrace SPARK