Remote Support Service Specialist

**Join Us At** **CEG Solutions LLC Where Great Service Meet Great People!** One Of the most important objective at **CEG Solutions LLC** is to be the most trusted property management partner by delivering exceptional results for our client and enhancing the quality of life for our residents. Our Motto: Great Service, Great Workers. We are committed to doing what is right and our sense of responsibility and cooperation build communities where residents feel at home and coworkers are inspired to develop their intellectual ability to attend to customers better and give a premium service. As we grow further, we are actively looking to add a Remote Support Services Specialist to our growing support staff. This Role at **CEG Solutions LLC**will provide you with the opportunity to make a meaningful difference in supporting residents, property teams and internal operations whilst helping deliver a great service experience **CEG** is famously Known for. **CEG Solutions LLC** **Job Position Summary.** The Remote Support Services Specialist is the first point of contact for residents, prospective High Value clients, Individual companies, vendors, property teams, internal departments and all energy solution based enquires. This position provides professional support, organizes service requests, maintains accurate records, and assists with daily operating duties. The right candidate is very orgnized, comfortable with multi tasking, customer service and customer Relations, must be able to work independeltly in a remote enviiroment. **Main responsibilities Include:** * Resident and Client Services * Assist residents, consumers, and vendors with telephone, e\-mail and online communications inquiries. * Provide timely and Professional solutions based service * Assist with service inquiries, account questions, scheduling, general needs * Deliver a good customer experience through clear and transparent communication and make sure to refer difficult or other issues to the appropriate departments for proper handling. * Coordinating Services * Coordinates and tracks service requests from start to finish. * Schedule appointments, update residents and property teams. * Ensure timely follow up by liaising with internal departments and service suppliers; * Keep track of service history and open requests. * Support business processes that enhance service delivery and resident satisfaction. **Administrative Support:** * Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date. * Data entry, records management and administrative support. * Report and record keeping for support activities. * Comply with Company policies, practices and data privacy standards. * Together we work * Work with property management teams and other internal departments. * Participate in team meetings, training and professional development opportunities. * Identify process improvement and service quality possibilities. * Help build a