Customer Support Specialist

**Location** ------------ Remote \- US **Employment Type** ------------------- Full time **Location Type** ----------------- Remote **Department** -------------- Customer Support **Deadline to Apply** --------------------- March 20, 2026 at 4:00 AM UTC **Compensation** ---------------- * $18 – $22 per hour The posted range represents the typical compensation range for this role. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, location, abilities of the applicant, equity with other team members, and alignment with market data. Additional benefits are shared as part of the job posting. Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem. As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market\-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce. Propelus is seeking a high\-performing Customer Support Specialist to join our CE Broker team. CE Broker is the official continuing education tracking system for over 100 regulatory boards, ensuring healthcare professionals remain compliant and licensed. This is a high\-volume, remote role designed for "power users" who thrive in a fast\-paced SaaS environment. You will serve as the human connection in an AI\-augmented support workflow, providing essential technical assistance to licensed professionals. If you are customer\-centric, tech\-adaptable, and enjoy the challenge of resolving complex user issues through live support, we want to hear from you. **What You'll Do** **High\-Volume Technical Execution** * **Multichannel Inbound Support:** Provide expert assistance via live chat, email, and phone. Inbound phone support can account for up to 80–100% of your daily activity to meet the needs of the business. * **Efficiency \& Quality:** Maintain a high performance standard, consistently resolving a minimum of 8 tickets per hour while maintaining top\-tier customer satisfaction scores. * **AI\-Augmented Workflow:** Work alongside our AI agents, who handle initial triage. You will step in to manage complex human interactions and ensure a seamless customer journey. **Technical Troubleshooting \& Feedback** * **Problem Solving:** Go beyond the script to troubleshoot software bugs and navigation issues. You will be the "power user" of the CE Broker platform. * **Voice of the Customer:** Proactively surface product feedback and recurring friction points to our internal teams to help improve the CE Broker user experience. * **Process Improvement:** Coll