Remote Pennsylvania Answering Service Agent

**About Answering Service Care** ================================ **A Legacy of Excellence in Customer Service** ---------------------------------------------- **For over 50 years,** **Answering Service Care** (ASC) has been a trusted live answering service for more than **4,000 businesses nationwide**. From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries. As a **third\-generation family business**, ASC is built on a **people\-first culture**, where long\-term relationships—with both clients and employees—are at the core of what we do. Many of our team members and clients have been with us for more than 20 years. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide: * Warm, professional call handling * Lead intakes * Appointment scheduling * Call transfers and accurate message relay * Live chat, SMS, and email support At ASC, **we get it, so our clients don’t have to**—and we want **you** to be part of our growing team. **Why Join ASC?** ----------------- * A people\-first culture that values long\-term relationships and career growth * Industry\-leading training to build expertise across multiple industries * Career stability and advancement opportunities with a company that has thrived for over 50 years ### **Our Mission** To create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations. If you are passionate about customer service and thrive in a professional, fast\-paced environment, we would love to connect with you. **Answering Service Agent Role** -------------------------------- **Empathize. Communicate. Resolve.** * We're seeking top\-notch **Answering Service Agents** to deliver **exceptional support** for our clients. * While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed. Answering Service Care proudly serves a diverse range of industries, delivering tailored communication solutions that meet the unique needs of each client. From medical and real estate to legal, home services and contractors, finance, technology, and business services, we specialize in providing seamless, professional support across all service industries. **What you'll do** ------------------ * Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy * Follow call scripts and industry\-specific guidelines while actively listening and addressing caller needs * Perform lead intakes, gather information, and document details with precision * Schedule appointments and transfer calls to the appropriate contacts as needed * Dispatch messages accurately and efficiently, ensuring clear an