Horticulture Support Manager

**Horticulture Support Manager** *Full Time, Salaried* *Remote, United States of America* **About Growcer** Growcer builds the infrastructure for food sovereignty. We provide communities, Indigenous nations, schools, hospitals, and institutions across North America with the tools, training, and support to grow food locally, 365 days a year. We don't just sell container farms; we help communities go from dependence to self\-reliance, one harvest at a time. Growcer is looking for a driven individual with a self\-starter attitude as the company enters the next phase of rapid growth and scales across North America. Effective Growcer employees are tenacious, enjoy working in a fast\-paced environment, and are comfortable working on big\-picture challenges with lots of autonomy. If you want your work to be visible, your impact to be direct, and your mission to be one you'd be proud to explain at a dinner party, you'll feel right at home. **About the Role** As a Horticulture Support Manager, you are a vital piece to the Growcer organization leading the hands\-on installation and on\-going technical support for new and current farms. You'll help train customers in how to best run their farms and support them in trouble shooting, work to create training and other internal materials as well as contribute with ideas to improve the overall quality of the farms. This is a remote position based in the United States. East Coast candidates are strongly preferred, ideally based in Massachusetts; at minimum, candidates must be able to work Eastern Time hours. Proximity to a major airport is required. This position involves a significant amount of autonomy, a self\-starter attitude and excitement to "grow" with the company would be ideal. As part of the first line of service that interacts with customers on a daily basis, you have one of the most important customer\-facing roles in the organization – you must exemplify Growcer's values in every customer interaction. As an ideal candidate you'll bring strong mechanical aptitude and hands\-on problem\-solving ability. This role is more engineering than horticulture: someone who understands how systems work, can diagnose why something broke, and knows how to fix it will thrive here. Tinkerers who understand the "how" and "why" behind equipment do especially well. Experience in a greenhouse or other Controlled Environment Agriculture (CEA) setting is an asset, but most of the horticulture side can be learned on the job by following established SOPs. What matters most is a mechanical brain, excellent communication and customer service skills, a coaching mentality, and a passion for providing exceptional service to help farmers and growers succeed. Knowledge and respect for learning and working with our Indigenous and Native partners is highly valued. **Responsibilities** * Install new Growcer farms as well as liaising with and training new customers on how to effectively operate the