Call Center Representative - Hospital Billing (REMOTE)

**Benefits** * Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family healthy. * Future Security: 401(k) with matching * Student Loan Support – Up to $10,000 repayment assistance, because we invest in your future. * Educational Tuition Assistance * Competitive Pay \& Full Benefits – A salary and package designed to reward your expertise and dedication. **Job Summary** The Call Center Representative \- Hospital Billing serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high\-quality service to ensure a positive customer experience. This entry\-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance\-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. **Essential Functions** * Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. * Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. * Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow\-up and resolution. * Provides triage support for common issues related to platforms, applications, and back\-office processes. * Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. * Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. * Delivers exceptional customer service by maintaining professionalism, patience, and a customer\-focused attitude in all interactions. * Contributes to a team\-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. * Answer in\-bound calls to Shared Services Center \- Nashville from patients, insurance companies and attorneys. * Make out\-bound calls to collect on early out self\-pay patient balances. * Perform insurance follow up to address customer concerns and based on the calls whether inbound or outbound and will research customer billing concerns per payer and create appropriate adjustments as needed. * Ensure created adjustments receive proper approval and sign off. * Address coordination of benefits issues with patients. **Qualifications** * H.S. Diploma or GED required * Associate Degree or some college coursework in a related field preferred * 1\-2 years of customer service experience required, preferably in a call center or help desk environment required * 1 year of experience in