VP, Digital Strategy & Enablement

**Date:** Jul 28, 2026 **Primary Location:** Radnor, PA, US **\#job\-location.job\-location\-inline { display:** inline; } **Company:** Lincoln Financial **Alternate Locations:** Work from Home; Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania) **Work Arrangement:** **Remote :** Work at home employee residing outside of a commutable distance to an office location. **Relocation assistance:** is not available for this opportunity. **Requisition \#:** 76357 The Role at a Glance As the VP, Digital Strategy \& Enablement, you will be responsible for defining and executing the digital vision and enablement agenda across Product, Marketing, and Customer Experience. You will set the multi\-year vision for portal, mobile, text, and self\-service channels; ensures AI and automation investments are aligned to business outcomes; and serves as the senior business voice in technology and product planning. You will own the strategy, roadmap, and performance outcomes for broker, plan sponsor employer and employee digital experiences (portals, self\-service, and customer\-facing applications). What you'll be doing Define and lead the digital strategy across Customer Experience, Product, and Marketing, creating a multi\-year vision and roadmap that supports business growth, customer needs, and enterprise priorities. Transform customer, broker, and employer experiences by designing and optimizing seamless end\-to\-end digital journeys across onboarding, enrollment, service, claims, renewals, and self\-service capabilities. Drive innovation and modernization of digital platforms, web and mobile experiences, AI solutions, and automation capabilities to improve engagement, efficiency, accessibility, and speed to market. Partner with senior leaders across the enterprise to embed digital capabilities into products, influence strategic investments, and enhance customer and advisor experiences. Leverage customer insights, analytics, and Voice of the Customer (VOC) feedback to identify opportunities, prioritize improvements, and deliver measurable business and customer outcomes. Establish and monitor experience standards and performance metrics, driving digital adoption, customer satisfaction, operational efficiency, and continuous improvement across all digital channels. Lead large\-scale transformation and change initiatives, optimizing processes, reducing friction, improving quality, and building scalable capabilities that support future growth. Build, develop, and inspire a high\-performing team, fostering a culture of innovation, accountability, collaboration, and continuous learning while attracting and retaining top talent. What we’re looking for **Must\-have experience (Required):** * 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) * 12\+ Years exper