Customer Care Associate (WFH)

About UsWe work with members and families across the United States, Canada, and New Zealand, helping them better understand benefit programs designed to provide long-term protection and peace of mind. Through partnerships with unions, credit unions, and association-based groups, we focus on delivering clear information, dependable service, and support members can rely on.Position OverviewThis role is focused on guiding members through the benefit information available to them. You will help answer questions, review options, assist with simple enrollment steps, and ensure each member receives professional, easy-to-understand support. The people you connect with are already affiliated with the groups and programs we serve.Main ResponsibilitiesProvide members with benefit information and confirm eligibilityRespond to incoming calls and help direct members appropriatelyFollow up with clients regarding questions, requests, or next stepsExplain coverage options in a clear and professional mannerUse Needs Analysis tools to help identify suitable program recommendationsStay informed on product updates, policy changes, and available offerings through ongoing trainingMaintain accurate records and follow established processesIdeal CandidateStrong communication skillsOrganized, reliable, and detail-focusedComfortable speaking with members by phone or videoAble to follow training systems and structured proceduresProfessional, patient, and service-orientedFocused on providing a positive member experienceWhat We OfferFull training provided from the beginning100% remote work environmentWeekly pay with strong earning potentialBonus opportunitiesOpportunities for advancement within the organizationBenefits available after 3 monthsSupportive team culture with a balanced work environmentOriginally posted on Himalayas