Amazon Brand Manager - Client Success Manager

Amazon Brand Manager - Client Success ManagerDepartment: Client Success Team Reports To: Key Account Manager Location: Remote, CST Compensation: Up to $2,000 USD/monthAbout Full Circle AgencyFounded by Ken Freeman, with Nick Shucet as CEO and Partner, Full Circle Agency manages Amazon businesses across 15 countries with nearly 100 team members. We partner with brands like Ridge Wallets, HexClad, The Woobles, and BK Beauty.Our values: integrity, transparency, client success, and relentless accountability.We've also built FC Insights - our proprietary software platform that gives you ASIN-level profitability tracking, competitive intelligence, and data most agencies can only dream of. You'll have tools that make you unstoppable.This Role Is NOT For You If:You wait for others to solve problemsYou make excuses when metrics miss targets You blame Amazon, clients, or teammates when things go wrong You need constant hand-holding or get defensive with feedbackYou think "that's not my job."This Role IS For You If:You take radical ownership of your accounts' success - no excuses You see obstacles as puzzles to solve, not reasons things can't be done You keep score and are motivated by hitting (and beating) targets You believe feedback makes you better, not defensive You understand high-performing teams require high-performing individuals You want to control outcomes through preparation, strategy, and executionWhat Success Looks LikeIn your first 90 days, you will:Manage 3-5 client accounts generating $50K-$500K/month on Amazon (your KAM owns the P&L, you execute the strategy)Lead your POD - coordinating PPC specialists, content creators, and supply chain coordinators to deliver resultsMaintain a client retention rate of 95%+Identify and execute at least 2 growth opportunities per account per quarterCommunicate proactively with clients (they never have to chase you)Collaborate seamlessly with your POD and cross-functional teams to hit account goalsYou'll be measured on: Revenue growth, ACOS efficiency, client satisfaction scores, retention rate, POD performance, and the proactive solutions you bring to weekly account reviews.Your ResponsibilitiesAccount Execution & POD LeadershipExecute the growth strategy set by your Key Account ManagerManage and coordinate your POD - ensuring PPC, content, and operations specialists are aligned and executing on timeDrive revenue growth, advertising efficiency, and profitability across your accountsWhen something goes wrong, you fix it - no finger-pointing at Amazon's algorithm, the client, or other teamsUse FC Insights to monitor ASIN-level profitability and make data-driven decisions in real-timeHold your POD accountable to deadlines and quality standardsProduct Launches Built on Research, Not HopeLead new product launches with deep keyword research, competitive positioning, and strategic pricingConduct thorough profitability analysis before launch using FC Insights and market dataProject revenue potential, competitive landscape, and unit economics - then execute against that planCoordinate with your POD to ensure all launch elements (content, ads, inventory) are ready and executed flawlesslyYour launches should be calculated moves, not shots in the darkClient Communication (Proactive, Not Reactive)Clients should feel like you're 3 steps ahead, not scrambling to catch upWeekly performance updates with insights, not just data dumpsIdentify problems before clients do, present solutions alongside themYou're the primary point of contact - own the relationshipCross-Functional Collaboration & POD CoordinationDirect your POD's PPC specialist to optimize ad spend and hit ROAS targetsCoordinate with Supply Chain to prevent stockouts (because OOS kills momentum)Work with your POD's content team to improve conversion rates through A+ content, images, copyEnsure seamless communication and execution across all POD membersReporting That Drives DecisionsSubmit detailed weekly/monthly reports showing what's working, what's not, and what you're doing about itLeverage FC Insights dashboards to show ASIN profitability, trend analysis, and competitive shiftsUse data to tell a story: "Sales dropped 15% because of X, here's the 3-step plan to recover by next week"Report on POD performance and how you're optimizing team executionRequirements (Non-Negotiable)Experience3-5 years managing Amazon Seller Central or Vendor Central accountsProven track record: Share specific results you've driven (revenue growth %, ACOS improvements, successful launches)Experience in Account Management, Brand Management, Category Management, or Client Success for Amazon brandsExperience coordinating or leading cross-functional teams preferredAmazon ExpertiseDeep knowledge of Amazon Seller Central/Vendor CentralExperience with product launches, keyword research, competitor analysisUnderstanding of Amazon advertising (PPC, DSP preferred)Know how to read and act on Amazon's data (not just look at it)Bonus: Experience with profitab