HVAC Systems Design Consultant

Help customers choose the right HVAC system with confidenceEvery home is different. Every customer is different.Some customers care most about comfort. Others care about energy efficiency, budget, aesthetics, installation simplicity, long-term reliability, or speed. Many customers are overwhelmed because HVAC is expensive, technical, and unfamiliar.Your job is to help them make sense of the options.As an HVAC Systems Design Consultant, you’ll talk with homeowners and contractors, understand their project, use our design tools to build system recommendations, explain the trade-offs clearly, and guide the customer toward the equipment that best fits their needs.This is a customer-facing role for someone who enjoys solving problems, learning technical products, and helping people make good decisions.About AlpineAlpine Home Air Products has helped customers purchase heating and cooling equipment online for more than 20 years. Through our Blueridge brand, we offer one of the broadest mini-split product lines in the market.We are investing heavily in better tools, better customer guidance, and a more thoughtful buying experience. Our goal is simple: help customers understand their choices and feel confident that the system they choose truly fits their home, their priorities, and their budget.What You Will DoYou’ll work directly with customers by phone or video to help design heating and cooling systems for their projects.Using our proprietary design software and internal tools, you will:Learn about the customer’s home, layout, project goals, and comfort needsAsk thoughtful questions to understand what matters most to themHelp customers compare different system approachesExplain trade-offs between comfort, cost, efficiency, aesthetics, installation complexity, and long-term valueRecommend the system option that best fits the customer’s prioritiesPrepare a clear design summary so the order can be finalized accuratelyHelp customers feel informed, understood, and confident in their decisionYou do not need to come in as an HVAC expert. We will train you on the products, tools, and design process.What matters most is your ability to learn, think clearly, communicate well, and guide customers through decisions.What Makes This Role DifferentThis is not a “take the order and move on” role.Customers often come to us with uncertainty. They may know they want a mini split, but they don’t know how many zones they need, which type of indoor unit makes sense, whether they should prioritize cost or comfort, or what trade-offs they’re making.Your role is to bring clarity.You should be comfortable saying things like:“Here are two good ways to approach this.”“This option gives you better comfort, but it costs more and is more involved to install.”“This option is simpler and less expensive, but you’ll give up some room-by-room control.”“Based on what you’ve told me, I’d recommend this approach because it best matches your priorities.”The best people in this role can discuss options without getting lost in them. They can listen carefully, organize the information, and help the customer move toward a clear decision.You Might Be a Great Fit If YouEnjoy helping people solve real problemsAre naturally curious and like learning how things workCan ask good questions without sounding scriptedCan explain technical ideas in simple, everyday languageAre comfortable guiding a conversation and keeping it movingThink through options and trade-offs without overcomplicating thingsHave the judgment to recommend a direction, not just list possibilitiesBuild trust by listening carefully and speaking clearlyLike using technology, software, and AI tools to learn faster and work betterTake ownership instead of waiting for step-by-step instructionsStay calm when a customer is confused, uncertain, or overwhelmedCare about getting the customer into the right system, not just any systemWe especially like people who have taught themselves new skills, explored AI tools, built projects, learned technical subjects on their own, or simply enjoy figuring out how things work.HVAC experience is helpful but is not required. BenefitsBase salary: $75,000-$95,000, depending on experience and fitPerformance bonus based on customer outcomes, design quality, and team successGroup health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and moreOngoing training and professional developmentWork-from-home (remote) or hybrid Chicago-basedAll computer equipment and training will be providedWhy Join AlpineMost customers don’t want to become HVAC experts. They just want someone knowledgeable to understand their situation, explain their choices, and help them make a smart decision.That’s what this role is about.If you enjoy learning, solving problems, using modern tools, and having meaningful conversations with customers, this could be a strong fit.Learn more and view all openings at: careers.alpinehomeair.comOriginall