Remote Customer Service Associate, Temporary

Role OverviewAs a Temporary Customer Service Associate, you'll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission-driven environment.What You Will DoSupport customers via voice and chat using Amazon Connect, deliver a positive experience through empathy, patience, and clear communication, resolve customer issues using AWS tools, and handle multiple tasks in a fast-paced call center environment.Why It Might Be a FitCommunicate clearly and professionally, enjoy helping people, solving problems, and learning new technologies quickly, adapt well in fast-paced, changing environments, and follow structured workflows and procedures with consistency and accuracy.RequirementsHigh school diploma or equivalentMust be at least 18 years oldMust have a quiet, distraction-free home workspaceMust be proficient using Browsers such as Chrome, Firefox or SafariAbility to learn and use multiple systems, windows, and monitorsProfessional fluency in English (CERF C1 or higher)Must reside in an approved state*Home Internet that meets the following requirements: 30 Mbps download, 15 Mbps upload, 100ms ping or less, Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systemsBenefitsPaid training and ongoing supportHands-on experience in customer experience and tech-enabled servicesStrengthen core skills like communication, customer service, and multitaskingVariable payOriginally posted on Himalayas