Project Analyst Supervisor

Clearance Level None Category Program Delivery and Execution Location Remote, Working from the USA Key Skills For Success Change Management Information Technology (IT) Projects Information Technology Project Management Problem Resolution Technical Issues ##### **REQ\#:****RQ229474** ##### **Public Trust:****BI Full 6C (T4\)** ##### **Requisition Type:****Regular** ##### **Your Impact** Own your opportunity to work alongside federal civilian agencies. Make an impact by delivering solutions that improve citizen services millions depends on. **Job Description** ------------------- GDIT is hiring a Project Analyst Supervisor to support ongoing project, change, and user management efforts while also overseeing a team of project analysts and support assistants providing technical help desk support to a federal agency. The Project Analyst Supervisor will manage small technical projects and help desk initiatives; responsible for identifying, tracking, resolving, and/or escalating reported technical issues to appropriate resolver groups. **Position Duties:** Performance oversight and onboarding: * Monitors help desk staff performance and progress towards annual goals, providing additional training, feedback, and support as necessary. * Provides oversight of the quality of work and deliverables rendered to the customer and user community. Conducts ongoing quality assurance reviews to ensure help desk staff members adhere to escalation and documentation requirements within support requests. * Trains new staff in all aspects of support within the help desk team and internal GDIT processes. * Stays abreast of technical roadmap and remains current on changing policies, processes, and delivery requirements within the Division of Technology, disseminating necessary information to GDIT help desk staff. * Provides suggestions on process improvement and leads knowledge management efforts across the team. * Regularly monitors and supports general professional development of team members, ensuring all staff possess the specific knowledge and expertise required to maintain compliance with service delivery thresholds and timelines. * Reviews monthly reports. Approves and submits consolidated team reports within identified due dates monthly. * Approves timecards and coordinates and approves leave requests across the team, ensuring adequate coverage planning and communication as necessary. * Evaluates trends and monitors dashboard analytics to ensure adherence to response time metrics. * Completes annual performance evaluations and monitor staff’s progress towards annual goals, and complete Performance Improvement Plans (PIPs) as necessary. * Supports stakeholders within the Division of Technology with project management tasks to ensure alignment with technical requirements and end user needs. Additional Duties: * Attends and organizes change management meetings, reviews, and assists in assessments and user notification, and tra