Operations Manager – Medicaid PBM Services

Through our dedicated associates, Conduent delivers mission\-critical services and solutions on behalf of Fortune 100 companies and over 500 governments \- creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. We are seeking an experienced **Operations Manager** to lead operational and technical service delivery for a Medicaid Pharmacy Benefits Management (PBM) program. This role serves as the primary point of contact for State stakeholders and ensures effective operations, communications, system support, release coordination, and compliance with contractual requirements. **Responsibilities** * Oversee daily operations across call center, provider relations, mail services, drug rebate, and clinical support functions. * Serve as primary liaison with State Medicaid stakeholders. * Ensure service delivery meets contractual, operational, and compliance requirements. * Coordinate with technical teams on system support, issue resolution, and release management. * Support operational reporting, data exchanges, and audits. * Monitor performance metrics and implement improvements as needed. * Lead and support operational change initiatives. **Qualifications** * Minimum of 4 years’ experience leading operational teams in Medicaid, PBM, or healthcare environments. * Strong customer\-facing operations leadership. * Experience with healthcare systems, data exchanges, and service delivery. * Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook). * Understanding of SDLC (Software Development Life Cycle) processes. * Basic to intermediate SQL skills for reviewing or troubleshooting data. **Preferred** * Bachelor’s degree in a related field. * PBM or Medicaid program experience. * Knowledge of NCPDP standards and healthcare IT interoperability. * Project management experience. **Flexible Working** At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: **Remote work:** Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. **Working For You** Perks and rewards designed for you: **Health and Welfare Benefits:** Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. **Retirement Savings:** We will support you as you save for your future. **Employee Discounts:** We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. **Career Growth Opportunities:** We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a gl