Lead Partner Delivery Assurance Manager

Job description Company and benefits Job ID LEADP020285 Employment Type Regular Work Style remote Location PR,United States Travel Up to 25% Role Lead Partner Delivery Assurance Manager **Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. **About the Role** UKG is looking for a Partner Manager. This key role within the UKG partner eco\-system is responsible for building trusted partnerships and crucially overseeing project governance and delivery. This role requires a proactive approach to continuous improvement, project management, and forecasting to drive successful outcomes with exceptional escalation management skills, strong executive presence and a good understanding of the HCM industry. Key responsibilities for the role: **Delivery:** * Project Governance: Represent UKG on partner delivered projects; participate in project Steering Committee (Steer Co) presenting an executive presence and being the first point of escalation management should it be required. * Weekly Project Check\-Ins: Ensure accountability and results through validating key questions to ensure the project remains on track. * Go Live Readiness: Ensure partner adherence to go\-live readiness reviews to drive quality go\-live deliveries. * Product Support: Where necessary facilitate engagement into the Partner Experience Center to ensure the partner obtains support should product or configuration issues arise. * Scope/Budget Management: Collaborate with Partner Operations to manage hours budget in the UKG PSA system; support and approve change requests; closely manage modules delivered by Ready partners to budget. * Customer OSAT/References: Drive engagement of OSAT survey responses to achieve high reference ability on partner projects. **Forecasting:** * Go Live Forecasting: Collaborate with the partner to ensure accurate go\-live forecasting to avoid customer billing pushes and poor customer satisfaction. The objective is to maintain go\-live pushes below 10%. **Enablement:** * Continuous Improvement: Support the partners enablement strategy to ensure learning plans in place to meet market demands. * Ensure partner resources obtain and maintain the necessary certification to allow system access * Support health reviews and Quarterly Business Reviews (QBRs) to build trusted relationships with partners. Working with peers to gain support where a PIP pr