SMB Account Manager

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone.About the roleReporting to our Senior Manager, Relationship Management, the SMB Account Manager is responsible for managing and growing an existing portfolio of customers, ensuring they achieve long-term success while identifying opportunities to expand their investment in Bullhorn.You'll become a trusted advisor to your customers, helping them maximise the value of our platform through proactive relationship management, consultative selling, and strategic account planning. Success in this role is measured through customer retention, revenue growth, and delivering an incredible customer experience.A typical day will include...Managing a portfolio of SMB customers, driving retention, renewals, and account growthBuilding trusted relationships with key stakeholders and acting as the primary post-implementation contactConducting regular business reviews to understand customer goals, product adoption, and account healthIdentifying upsell, cross-sell, and upgrade opportunities that maximise customer value and business outcomesDeveloping retention strategies for at-risk accounts and executing plans to minimise churnProviding best practice guidance and workflow recommendations to help customers maximise their Bullhorn investmentPartnering closely with Sales, Product, and Support teams to deliver an exceptional customer experienceMaintaining accurate account plans, forecasts, risks, and opportunities within Bullhorn CRMThis role is a fit for you if...You have experience in Account Management, Customer Success, Sales, or another customer-facing commercial roleYou have a proven track record of building strong customer relationships that drive retention and revenue growthYou enjoy consultative selling and helping customers solve business challengesYou are comfortable identifying and progressing commercial opportunities through to closeYou have strong analytical, problem-solving, and communication skillsYou are highly organised and able to manage a busy portfolio of customer accountsYou thrive in a fast-paced environment and can successfully balance multiple prioritiesYou are curious, resilient, and committed to continuous learning and developmentBonus points for...Experience working within SaaS or another technology environmentExperience within the staffing and recruitment industryExperience using CRM platforms or customer success toolsExperience using AI tools to improve productivity, customer engagement, or account planningThe annual base salary for this position is $47,000. In addition, this role is eligible for commission up to £17,000, & a comprehensive benefits package.Compensation and Transparency StatementThe posted range represents the good-faith estimate of what we expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual pay within the range will be based on factors such as, but not limited to, experience, skills, qualifications, geographic location, internal equity, and business or organizational needs and affordability. In accordance with state and local pay transparency laws we disclose salary ranges in all job postings and provide additional information upon request.What we offer...Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and moreUnlimited Planned Paid Time OffGlobal Mental Health SupportOn-Demand Learning & DevelopmentQuarterly paid volunteer daysLucrative Employee Referral Program (eligible for prior to your first day)Company-wide mentor programBullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and