Epic Analyst III - Dorothy and Comfort Certified

About this Job: **General Summary of Position** We are actively recruiting for an experienced Epic Analyst III who is certified in Epic Dorothy and Comfort to join MedStar Health as we prepare to go\-live with Epic in Fall 2027\. While this is primarily a remote position, travel to the DC/MD area will be required once a month leading up to implementation. Also must be available to travel for required trainings. Under the general direction of IS leadership is responsible for design implementation and maintenance of Epic solutions and related third\-party integrated applications. Contributes to requirement definition processes and use documentation testing troubleshooting upgrades and report development. As a Subject Matter Expert (SME) advises and supports IS staff customers and stakeholders on product use and direction. May assist leadership with vendor relationships.**Primary Duties and Responsibilities** * Functions as a Subject Matter Expert (SME) when leading and/or supporting project activities which may include peer review problem\-solving with peers and IS cross\-functional staff. May participate in peer training for new associates. * Monitors and tests ongoing production performance to ensure appropriate operations in terms of response time and storage capacity. Performs required tasks to back up and monitor application assets to ensure continuity in service as required for Epic service line applicatios * Monitors customer utilization of applications to determine if application features are being used appropriately. * Proactively assess and identifies the need to upgrade the supporting infrastructure and recommends changes as required. * Coordinates and conducts the testing of software updates/fixes and routine maintenance. Validates that systems operate and perform properly through the controlled unit system integration and volume testing. Organizes test scenarios into test plans. Provides support as the Subject Matter Expert (SME) during go\-live events and post\-implementation reviews. * Coordinates the development of user and application support documentation to facilitate optimal use of applications. Facilitates and develops updates to support documentation in designated documentation repositories. Ensures support documentation is consistent with service line processes. * Depending on scope of responsibility develops ad hoc and standard reports using system report writer or other tools to meet customer needs. Assists and guides users in developing ad hoc reports. * Documents current business processes to aid in the process redesign. Revises or develops new business processes which utilize the capabilities provided by new information technology and provide optimal benefit to the organization in terms of increased efficiency accuracy and effectiveness of the process. * Exhibits extensive experience in the current technology trends and developments in the healthcare industry in order to serve as a resource for the IS department