Inside Sales Consultant

We are seeking a motivated and results-driven Inside Sales Consultant to join our growing motorcoach company. This role is responsible for following up on inbound leads / existing quotes, gathering feedback on open quotes, and converting inquiries into confirmed reservations.The ideal candidate is an excellent communicator, highly organized, and comfortable working in a fast-paced, customer-focused environment. This position plays a critical role in driving revenue and delivering an exceptional customer experience from first contact to booking.Working Hours: 10:00 AM – 6:00 PM ESTKey Responsibilities:Lead / Quote Follow-Up & ConversionFollow up on existing quotes at pre-determined timesEngage prospects to understand trip details, needs, and decision timelinesConvert qualified leads into booked reservationsCustomer Relationship ManagementBuild rapport with schools, corporate clients, tour groups, and private customersMaintain consistent communication throughout the sales cycleProvide professional, friendly, and knowledgeable serviceObjection Handling & ClosingAddress customer questions regarding pricing, availability, and safetyReinforce company value propositions (safety record, reliability, service quality)Proactively close sales and secure depositsLead Management & CRM TrackingMaintain accurate records of all interactions in CRM systemTrack lead status, follow-ups, and conversion outcomesEnsure no opportunities fall through the cracksFeedback Collection & Continuous ImprovementGather feedback from lost or inactive leadsIdentify trends in objections or lost businessProvide insights to management to improve pricing, service, and sales strategyQualifications:2+ years of inside sales, customer service, or call center experienceStrong phone presence and written communication skillsExcellent organizational and time management abilitiesComfortable using CRM systems and sales toolsAbility to handle multiple inquiries and prioritize effectivelySelf-motivated with a results-oriented mindsetKey Performance Indicators (KPIs):Outbound calls made on timeConversion ratesContact rateQuote to ReservationQuote to Re-QuoteFollow-up completion rateCustomer satisfaction scoresAbout 1840 & Company1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.Originally posted on Himalayas