Maintenance Coordinator & Receptionist – Remote

**Maintenance Coordinator \& Receptionist – Remote** Keyrenter Property Management Miami West is looking for an experienced, proactive **Maintenance Coordinator \& Receptionist** to join our team remotely. This person will be the **main point of contact for incoming calls** and will take ownership of maintenance issues from the initial report through resolution. We are **not looking for someone who simply forwards work orders to vendors**. You should be able to evaluate the situation, ask the right questions, troubleshoot where appropriate, and provide the property owner with a **clear recommended plan of action**. **Key Responsibilities:** * Answer and professionally handle incoming calls * Evaluate maintenance requests and determine the appropriate next steps * Ask the right questions to understand the problem before dispatching a vendor * Present owners with a clear summary, options, costs when available, and recommended course of action * Coordinate vendors and follow each job through completion * Obtain estimates, photos, invoices, and completion documentation * Identify and appropriately escalate emergencies * Build strong, **long\-term relationships with reliable vendors** * Negotiate and communicate effectively with vendors while maintaining high service standards * Maintain excellent communication with tenants and owners throughout repairs * Proactively follow up instead of waiting for others to respond * Deliver a level of service that generates **positive reviews and feedback from tenants and owners** * Maintain accurate notes and records in our property management systems **Requirements:** * Fluent in **English and Spanish** * Minimum **3 years of residential rental property management experience** * Experience must be in **rental property management, not HOA/condo association management** * Strong maintenance coordination and problem\-solving experience * Ability to **think on your feet and make sound recommendations** * Strong ownership mentality — problems should be managed through resolution, not simply passed along * Excellent phone presence, written communication, and customer\-service skills * When applying, please include the word “pink” somewhere in your email or cover letter so we know you’ve carefully reviewed the position. * Ability to remain calm and solution\-focused with frustrated tenants or owners * Highly organized and able to manage multiple active maintenance issues * **AppFolio experience is a strong plus** * **Property Meld experience is a strong plus** * Reliable internet and professional remote workspace **Position:** Remote **Language:** English \& Spanish required **Experience:** 3\+ years residential rental property management Pay: $5\.00 \- $12\.00 per hour Work Location: Remote