Customer Success Manager, Enterprise

Role OverviewWe are hiring a strategic Enterprise Customer Success Manager to serve as the senior accountable lead for our most complex NHS and private health system accounts in the UK and Ireland. This role requires a deep understanding of NHS organisations and the ability to shape deployment strategy, drive clinical and operational decisions, and build internal organisational will to adopt and expand.What You Will DoAct as a strategic consultant to executive stakeholders, lead executive-level engagements, build the internal organisational case for adoption, orchestrate the internal delivery team, lead multi-site NHS rollouts, own commercial outcomes, engage in pre-sales and pilots, and contribute to the frameworks, tools, and playbooks that turn complex NHS programmes into scalable, repeatable rollouts.Why It Might Be a FitWe are looking for someone with NHS or health system experience, executive advisory presence, cross-functional orchestration, enterprise lifecycle ownership, change management, commercial acumen, data to narrative, political intelligence, and a strong understanding of our company values and mission.RequirementsNHS or health system experienceExecutive advisory presenceCross-functional orchestrationEnterprise lifecycle ownershipChange managementCommercial acumenData to narrativePolitical intelligenceBenefitsComprehensive private medical and dental cover through Bupa24/7 mental health, coaching and wellbeing support through Sonder£100/month Healthy Heidi’s stipendGlobal parental leaveFertility support (£7,000 one-off payment)Learning & development (£700 per year)Home office budget of £500 one-offRecharge days after major milestones and busy periodsWork from anywhere for up to 4 weeks per yearClinical leave (10 days per year for eligible clinical roles)Flexibility that works (hybrid environment, 3 days in the office)Originally posted on Himalayas