Lead Benefits Analyst (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.The RoleThe Lead Benefit Analyst provides expert operational oversight and serves as the primary HRIS/IT liaison for disability, leave, and accommodation programs. This role partners closely with Payroll, Benefits, HR, Legal, and the third-party leave administrator to resolve complex cases, ensure regulatory and policy compliance, and deliver timely, high-quality service. Through vendor management, cross-functional collaboration, data analysis, and continuous process improvement, the Lead Benefit Analyst strengthens program operations by maintaining accurate records, consistent communications, and reliable end-to-end benefit administration.The Main ResponsibilitiesHRIS/IT Oversight for Leave and Disability: Lead audits of timekeeping, eligibility, and employee status data across HR, payroll, and benefits systems; resolve discrepancies; and ensure data integrity. Own or support HRIS/IT enhancements affecting leave/disability workflows, including requirements, testing, implementation support, and post-go-live issue resolution.Cross-Functional Collaboration: Partner with Payroll, HR, managers, Labor Relations, and Legal to ensure accurate timekeeping adjustments and smooth employee transitions (e.g., Paid Parental Leave to Extended Parental Leave).State Leave Compliance: Support compliance with applicable state leave programs by coordinating required notices/posters and completing employer-required administration for state leave benefits.Vendor Management & Continuous Improvement: Serve as a key partner to the third-party leave administrator by monitoring service quality, identifying root causes of recurring issues, and recommending process and system improvements. Support documentation of procedures, controls, and reporting to improve accuracy, cycle time, and employee experience.Inquiries & Escalations: Manage complex escalations from employees, HR, and managers via ServiceNow; coordinate with the vendor on day-to-day inquiries; and ensure timely, accurate resolution consistent with policy, plan provisions, and regulatory requirements.What We Look For in a CandidateBachelor’s degree in human resources, Business Administration, or a related field; advanced degree preferred.5+ years of experience in benefits administration, disability/leave operations, and vendor management (e.g., STD, LTD, FMLA, paid leave programs).Working knowledge of state and federal leave requirements and programs (e.g., FMLA, PFML, PSL, USERRA) and the ability to apply requirements to administration and documentation practices.Experience supporting HRIS/reporting, automation, or workflow improvements (e.g., requirements gathering, user testing, and process documentation); experience with AI-enabled solutions a plus.Strong analytical and problem-solving skills, including the ability to interpret policies, identify root causes, and use data to drive decisions.Ability to lead through influence in a matrixed environment and drive operational improvements across stakeholders and vendors.Key Competencies Strategic VisionInnovation & Technological SavvyVendor Relationship ManagementProcess Improvement LeadershipInfluence & CommunicationData Analysis & Decision MakingCompensationThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.Location Based Pay Ranges$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI $91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.Learn more about Lumen's:BenefitsBonus StructureRequisition #: 341733Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more