E-Commerce Operations Coordinator (Wholesale Jewelry & Retail Operations) - A380

IndustryWholesale Retail Operations / Fine Jewelry Distribution / E-Commerce OperationsWork ArrangementFully RemoteJob TypeFull-TimeWork ScheduleTBD — Candidates must have at least 3–4 hours overlap with Pacific Time (PT) business hours.LocationsPhilippines (Preferred) | LATAM About Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.Hear why we exist, what we believe in, and who we’re building for: WATCH HEREWhy Work with Us?At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.About the CompanyOur client is a long-established wholesale distributor in the fine jewelry industry, supplying premium jewelry products to large retail chains and boutique stores across the United States. With decades of operational history and a growing retail footprint, the company is expanding its digital retail operations and onboarding new enterprise retail accounts.The business operates in a fast-paced, operationally intensive environment where precision, consistency, and proactive execution are critical. Their internal culture values long-term thinking, ownership, curiosity, and continuous improvement. Leadership is actively integrating AI tools and automation into workflows to improve operational efficiency and decision-making.Role OverviewWe are looking for an E-Commerce Operations Coordinator to own and manage the daily operational workflows behind retail vendor portals, product uploads, pricing audits, and competitive market intelligence. This role is critical in ensuring products remain live, compliant, and accurately represented across multiple retail systems and platforms.You will spend your time monitoring vendor portals, identifying and resolving operational issues, uploading products, maintaining pricing accuracy, and preparing structured reports for leadership. This role requires someone highly detail-oriented, proactive, organized, and comfortable operating independently in a fast-moving environment.The ideal candidate is naturally curious, highly reliable, AI-forward in their workflow, and capable of spotting issues before they become larger operational problems. Candidates who thrive here are process-oriented but adaptable, comfortable with ownership, and excited to grow long-term with the company.Your ImpactWithin your first 90 days, you will become the primary operational owner of the company’s retail portal ecosystem and help ensure products, pricing, and retailer compliance remain accurate and up to date.You will directly support leadership decision-making through structured reporting, pricing visibility, and competitive market intelligence. Your work will reduce operational errors, improve visibility across retail systems, and strengthen the company’s relationships with major retail partners.Success in this role means creating operational consistency, proactively preventing issues before they impact revenue, and building scalable systems and documentation that improve long-term efficiency.Core ResponsibilitiesRetail Portal Monitoring & Item Upload — 40% Monitor retail vendor portals daily to ensure products are live, compliant, and priced correctly Upload new products into retail systems and manage the process end-to-end Identify and resolve portal issues before they impact retailer operations or orders Track portal notifications, alerts, and exceptions to ensure timely resolution Maintain detailed logs of portal activity, alerts, and completed actions Market Intelligence & Competitive Data — 25% Conduct weekly competitor and retail market research across key websites Gather pricing, assortment, and promotional data for leadership review Support leadership preparation for retailer meetings through structured data pulls and research Monitor retailer activity, assortment shifts, and promotional changes Deliver clean, organized, and actionable market intelligence reports Pricing Audits & Accuracy — 20% Audit pricing across retail systems and cross-reference against internal pricing lists Maintain accurate pricing trackers and documentation Flag discrepancies and prioritize issues based on business impact Support ongoing pricing consistency across all active retail channels Reporting & Exception Communication — 8% Prepare weekly exception reports covering pricing issues, anomalies, and portal concerns Organize reporting in a clear and actionable