Senior Account Manager

TalentNeuronis the world's leading provider of labor market analytics, delivering high-fidelity talent data on an unmatched global scale.TalentNeurondelivers actionable talent insight for every region of theworldcovering countries that collectively represent more than 90% of the world's GDP. Through deep investments in machine learning and artificial intelligence, our technology platform ingests and normalizes hundreds of millions of structured and unstructured data points each day, delivering critical talent insights in support of workforce planning, strategic skills analysis, location optimization, DEI tactics, and sourcing strategies for local, regional, and global talent. These insights can be delivered to clients viasoftwareas a service(SaaS), data as a service(DaaS), or fully custom research efforts from our team of expert data scientists and advisors. Our Core ValuesHumanity First: Welead withhumanity. We foster empathy, kindness, respect, and inclusiveness in all contexts and support one another. Customers at the Core: We engage in meaningful and constant dialogue with clients to deeply understand andanticipatetheirneeds andconsistently deliver exceptional value. Weoperatewith integrity and do what’s right for our clients, no matter how difficult. Diverse Minds, One Team: We are curious and seek different perspectives and find common ground, but we act, succeed, fail, and celebrate as one. We openly collaborate, communicate, debate, and compromise across groups. Pioneering Innovation: We take risks, fail fast, and learn from our experiments. We champion change and evolution without fear and inspire a culture where innovation thrives. Resilient Perseverance: We think creatively and pragmatically to find solutions, remove barriers, and overcome obstacles. We are equally accountable for the results of the whole team and for our individual commitments, and we find a way to get things done by embracing a “yes we can” attitude. Do you thrive on challenges,possessa commanding executive demeanor, and have an insatiable curiosity? If so, we invite you to joinTalentNeuronasanAccount Manager, where your skills will evolve and grow. Here,you’llpartner with top-tier HR professionals to execute impactful strategies, manage a diverse portfolio of accounts, and cultivate new relationships.You’llguide customer satisfaction and growth, understand and cater to customer needs, and educate customers on our value proposition. Ifyou’reready to navigate complex client engagement processes, exceed retention goals, and make a significant impact,TalentNeuronis the place for you. Apply today and embark on a rewarding journey of professional growth and success. What You Will Do: Manage an existing portfolio of client accounts valued at approximately $2 million, ensuring customer satisfaction and renewal of contracts.Drive revenue growth through successful renewal management, upselling, and cross-selling Talent Neuron solutions to existing clients.Build andmaintainstrong relationships with key stakeholders within client organizations to understand their evolving needs and ensure customer retention.Conduct regular business reviews with clients to assess satisfaction, address concerns, and align solutions with their goals.Collaborate with internal teams to ensure the successful implementation and delivery of Talent Neuron solutions,meetingor exceeding client expectations.Track and report on sales performance, ensuring the achievement of both renewal and client growth targets.Stay informed on industry trends, market conditions, and competitivelandscapeto articulate strategic insights and drive business growth.Act as a trusted advisor to Chief HR Officers, Heads of Talent Acquisition, and HR Directors to execute impactful enterprise-wide strategies aligned todefinedsuccess outcomes.   Create and manage account plans for clients that align with agreed-upon client business goals. Proactively coordinate with the client to plan and scope service requests andultimately monitorthetimelylifecycle of delivering the scoped service request. Monitor client adoption and usage and proactivelyidentifychallenges that need to be addressed. Identifyand recommendadditionalbest practices and or use cases that a client can explore to become a stronger adopter ofTalentNeuronservices and products.    Liaise between the client and internal Talent Neuron teams and experts to provide insights, solutions, andestablishbest practices while working as an advocate for product evolution. Collaborate strategically with clients to provide ongoing support while driving product adoption and increasing usage over time.   Monitor key metrics and client health scores whileidentifyingrisksforrenewal. Drive client satisfaction by listening, understanding, and acting as the voice of the client within Talent Neuron.    Facilitate recurring calls and quarterly business reviews in partnership with Account Team peers. UnderstandTalentNeurondata models and educate clients on ho