Customer Service Representative

WHAT YOU'LL OWNHandle inbound and outbound calls, emails, and chats with professionalism, accuracy, and careResolve customer concerns efficiently while maintaining a high standard of service qualityAccurately document all interactions, updates, and resolutions in the system in real timeCoordinate with internal operations teams to ensure seamless case handling and follow-throughIdentify recurring issues and escalate patterns to supervisors proactivelyMeet and consistently maintain daily and weekly performance targetsSupport the operations team during high-volume periods with flexibility and a solutions-first mindsetUphold company policies, compliance standards, and quality guidelines in every interactionWHOYOU ARE3+ years of experience in a customer service or call center environment (Required)Operations-oriented — you understand that consistency, accuracy, and process matterA clear, professional communicator — written and verbal, every single timeDetail-driven and thorough when documenting cases and following through on commitmentsCalm under pressure and able to manage high call volumes without compromising qualityA reliable, accountable teammate who shows up consistently and takes ownership of their workTech-savvy and comfortable navigating multiple systems and tools simultaneouslyFlexible with shifting schedules and fully dependable in a remote work setupWHATWE OFFERFull-time remote work with a complete WFH support programMaxicare HMO + PhilHealth coverageSIL, PTO, and a special birthday leavePaid vacation leaveZero-interest employee loan programPerformance bonuses and merit-based recognitionMonthly Gen Pow-Wows and team engagement events with prizesArvios Leadership Development Academy and workshop programsMonthly 1-on-1 touchbase calls with your HR partnerHOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.For Windows users: Windows 11 OS is requiredNoise-Cancelling HeadsetDual Monitor is mandatoryBackup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage BackupOriginally posted on Himalayas