Medical Billing Specialist

The OpportunityWe are looking for a Medical Billing Specialist (Back Office) to support day-to-day billing operations and back-office revenue cycle workflows. This person will play a critical role in ensuring claims are submitted accurately, denials are worked efficiently, and billing-related operational tasks are completed on time.This is primarily a back-office execution role. The ideal candidate has strong medical billing fundamentals, is detail-oriented, and is comfortable working in a high-volume, process-driven environment. This role will partner closely with client-facing RCM team members and escalate more complex issues as needed.What You’ll DoSubmit and track medical claims across payer channelsWork claim rejections, denials, and unpaid claims through to resolutionInvestigate payer issues and perform follow-up on claim statusSupport manual billing workflows and operational tasks required to keep accounts movingMaintain billing accuracy across documentation, coding inputs, and claim submission workflowsIdentify patterns in denials or billing failures and flag them to the broader RCM teamSupport onboarding-related billing setup tasks for new provider accountsDocument work clearly and maintain organized records of claim actions and follow-upsEscalate complex reimbursement, payer, or workflow issues to client-facing RCM team membersHelp improve SOPs and contribute to scalable billing operations over timeWhat We’re Looking For2+ years of experience in medical billing, claims management, or revenue cycle operationsStrong familiarity with denial management, claims follow-up, and payer workflowsExperience working with US healthcare billing processesHigh attention to detail and strong task ownershipComfort working through repetitive but important operational workflowsStrong written English and ability to communicate clearly with internal teamsAbility to work independently and manage a queue of tasks efficientlyExperience in pharmacy, physician billing, or ambulatory care settings is a plusExperience with back-office healthcare operations teams is a plusSuccess in This Role Looks LikeClaims are submitted accurately and on timeDenials and unpaid claims are worked quickly and thoroughlyBacklogs are reduced and turnaround times improveClient-facing RCM team members are freed up to focus on provider relationships and escalationsBilling operations become more reliable and scalable as account volume growsAbout MedMe HealthAt MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we’ve facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.How We HireMedMe is committed to a fair and equitable hiring process for all candidates. Our team personally reviews every application to ensure a human-first approach; we do not use AI tools to assess or select applicants. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.The Interview ProcessA brief call with a hiring team member to get to know you better and discuss role expectationsA short practical case study to showcase your problem-solving and communication skillsA 30-minute call with member(s) of the executive teamAn offer, contingent on mutual alignmentPerks at MedMeComprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needsGroup RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)Professional Development: We support your growth with a yearly budget dedicated to learning opportunitiesWork-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home officeOffice Closure for Holidays: Enjoy 1-2 weeks of company-wide office closure during the holidaysCompany Retreats: Participate in exciting on-site team retreats for collaboration and bondingLocationThis is a remote position. Occasional travel may be required for customer meetings, partner discussions, and industry events. MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. F