Survey Assistant Education Department - Hybrid or Remote - Chicago

**JOB DESCRIPTION:** The Education Department is seeking entry\-level Survey Assistants to support tasks on the Survey of Doctorate Recipients project and operational data collection activities for other challenging, complex, innovative multi\-year projects. **POSITION SPECIFICS:** * *Applicants will have the option to work remotely or at our downtown Chicago office.* * This will be an intermittent role, requiring at least 16 hours of availability per week, with the opportunity to work up to 24 hours per week, depending on project needs. * Rate: $21\.00/hour * Please include cover letter and resume in application. **DEPARTMENT: Education** For more than 40 years, NORC has been committed to conducting high\-quality education\-related research out of our Education Department. Our research covers the full array of education\-relevant populations from pre\-school children to post\-graduate doctorate holders. NORC is a leader in conducting large national surveys, as well as more targeted state and local studies. The scope of our education research methodologies is wide\-ranging, including primary data collection, analysis and reporting of existing data, transcript abstraction, classroom observations, qualitative analysis, and experimental and quasi\-experimental designs. **RESPONSIBILITIES:** * Conduct telephone and online research activities with individuals and businesses to obtain current address, phone number, email address, and/or general location of sampled individuals – including some “cold contact” calls. * Respond to telephone calls and emails from sample members with requests for technical support or questions about the research study. * Use standard procedures to resolve questions and escalate more complex issues to more experienced support specialists. * Document, track, and monitor incoming requests and problems to ensure timely resolution. * Conduct quality checks on outgoing contacts and incoming survey data. * Code verbatim responses into an existing code frame. * Tabulate data collection results and production statistics. * Review information for completeness, edits, or otherwise assist in clerical processing and/or data entry. * Conduct literature reviews and help draft methodological reports. * Support other data collection and project tasks as needed. **REQUIRED SKILLS:** * High School Diploma; * Some college\-level courses or other postsecondary academic experience. * Outstanding interpersonal, critical reasoning, and writing skills. * Strong problem\-solving capabilities. * Sharp attention to detail and robust organization skills. * Effective interpersonal communication skills in email, in person, over videoconference, and on the telephone * Experience with online research, efficiently assessing and analyzing the resulting information. * Ability to work on multiple tasks simultaneously, both independently and in project teams. * Strong verbal and written communication skills, including the ability to communic