Digital Sales and Service Representative

Who we areSeekWell is the parent company of 1-800 Contacts, Framery, and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.Why you want this jobAt 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission, and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. The Digital Associate is a role for a passionate individual that desires to interact with customers through chat and email. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!Start Date: June 15th, 2026Train and work remotely from approved states (Utah, North Carolina and Texas)Training: Three weeks (10AM – 5 PM MST, M-F) 100% attendance is mandatoryFull-time (40 hours per week)Most shifts will be in the afternoon/evenings (2:00 PM–10:00 PM, 3:00 PM–11:00 PM), supplemented by some day shifts, depending on staffing needsStarting base pay: $15.00 per hour + bonus potential of up to $6/hrRequired weekend shift Why you'll love usMonthly performance bonuses for those who qualify (up to $6 per hour)Ownership of your development with support from leaders dedicated to fostering growthBi-annual performance reviewsA safe, respectful, and inclusive work environmentWhat you’ll doAnswer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or moreThis is a sales job; you will consult customers on the best value for their contact lens purchases on each callReply to incoming emails or mms from customers as business needs requireProactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chatsRequest prescriptions via phone from eye care providers as neededProvide world class customer service in a fast-paced, dynamic environmentIdentify and resolve problems in a way that creates a positive customer experienceMaintain high performance metrics including revenue per chat (again, sales), quality, availability, and timeliness metricsAbide by 1-800 Contacts policies and procedures as identified and amended from time to timeLive the company values: Big Hearted, Unconventional, Tenacious, Better TogetherPerform other duties as assigned by leadershipWhat you'll needHigh school diploma (or GED equivalent)2-3 years minimum customer service experienceGreat typing skills (at least 40 words per minute) and technical proficiencyReliable internet connection and speeds of 20 mbps download and 10 mbps upload, or betterA private, dedicated workplace, free from interruption or distraction that promotes confidentialityAbility to multitask and prioritize at the same timePositive, driven and solution-oriented mindsetAbility to show up to work on time and work your scheduled shiftPerksAmazing medical, dental, and vision coverage401(k) matchFree eye exams for your immediate family and dependentsDeep discounts on contact lenses, glasses lenses and glasses framesTuition reimbursement for eligible coursesApproved remote working locations (permanent residence): North Carolina, Texas and UtahWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below.It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.United States Remote Salary Range$15—$21 USDOriginally posted on Himalayas