Medical Assistant (MA) Front/Back Float

**Medical Assistant (MA) Front/Back Float** \- (MEM009870\)**Description** **Title:** Medical Assistant Front/Back Float **Location:** Predominately Remote **Department:** Facility Ops – Virtual Health **Status:** Per Diem **Shift:** Variable (8hr shift) May include weekdays, evenings, weekends, and holidays **Pay Range: $26\.00/hr** MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award\-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient\-centric, affordable, and high\-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value\-based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork. **Position Summary** Virtual care is a system strategic priority focused on creating value through new patient growth, operational efficiency, population health, and consumer engagement. This exciting role is at the intersection of technology, healthcare, performance improvement in uncharted territory, and a great team of passionate individuals. The Virtual Urgent Care Front Office Back Office (FOBO) Medical Assistant is responsible for the front and back office duties of the 24/7 On Demand Virtual Urgent Care as assigned and/or supports clinical care team members with the delivery of patient care in accordance with Medical Assistant Scope of Practice while utilizing the five (5\) Simply Better steps with every patient and team member interaction. The FOBO is responsible for driving the system\-wide virtual care strategy at the patient level through excellent customer service, problem solving skills, and care navigation. **MUST be available to pick up variable shifts (weekdays/weekends/1am\-930am or 9:00am\-5:30pm or 5pm\-1:30am) and MUST have reliable wi\-fi connection and** **must maintain a quiet and distraction\-free area to conduct patient care.** **Duties include but not limited to:** * Monitoring the 24/7 virtual urgent care patient queues and initiating registration/rooming process for all virtual. * Assist patients with MyChart activations. * Miscellaneous downtime tasks to assist other departments (i.e. incomplete registration and eCheck\-ins, etc.) * *Placement in the pay range is based on multiple factors including, but not limited to, relevant years 20 experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus o