IT Service Desk Manager

We're looking for a proactive IT Service Desk Manager to lead our Service Desk function with energy, empathy, and expertise. The IT Service Desk Manager plays a central leadership role within the IT & Digital team, ensuring high-quality, user-focused IT support for all staff and volunteers in a busy complex environment.RequirementsExperience leading or developing an IT Service DeskStrong understanding of ITIL or similar service management frameworksExcellent communication, problem-solving, and relationship-building skillsAbility to manage multiple priorities and collaborate across teamsExperience transitioning new services into live environmentsBenefits27 days' annual leave, rising to 32 after 1 year (plus bank holidays)Pension scheme with 4.5% employer contribution, matched up to 6.5%Life assurance (3× annual salary)Enhanced sick pay and family-friendly payBirthday leave and the option to buy up to 5 extra days' annual leaveProfessional fee reimbursement for relevant qualifications24/7 online GP access and Employee Assistance ProgrammeRecognition and long service awards via our Way to Go and Aspirations portals£500 Recommend a Friend bonusCycle to Work scheme and Credit Union membershipDiscounts via Blue Light Card, Charity Discounts, Extras and Tickets for GoodFree will writing service and wellbeing initiatives throughout the yearOriginally posted on Himalayas