Patient Service Representative I (PSR I) – Remote Impact Team

**Department:** 13267 Enterprise Revenue Cycle \- Compliance Policy and Support Services **Status:** Full time **Benefits Eligible:** Yes **Hou****rs Per Week:** 40 **Schedule Details/Additional Information:** **Patient Service Representative I (PSR I) – Pre\-Arrival Support** ------------------------------------------------------------------- ### **Position Overview** The Patient Service Representative I (PSR I) serves as a critical part of the Patient Access and Revenue Cycle team, supporting patients prior to their scheduled services within the Pre\-Arrival environment. This role is responsible for ensuring accurate patient information, insurance verification, and financial clearance to support a seamless patient experience. PSRs play a key role in connecting multiple departments, supporting operational workflows, and maintaining compliance, accuracy, and patient satisfaction across all interactions. ### **About the Team** Our team operates within a fast\-paced Pre\-Arrival environment, partnering closely with clinical departments to ensure patients are prepared both administratively and financially prior to service. This role supports a consistent assignment focus, starting with UHC Referrals and expanding into Insured Benefits as business needs evolve. The team supports a variety of workflows, including benefits verification, authorization, and financial clearance activities across multiple departments. ### **Key Responsibilities** * Verify and update patient demographic and insurance information with a high level of accuracy * Perform benefits and eligibility verification, identifying coverage details and potential issues * Initiate and support authorization/pre\-certification processes as required * Complete pre\-registration and financial clearance activities prior to service * Communicate clearly with patients regarding financial responsibility, next steps, and required documentation * Maintain accurate documentation within electronic systems and follow established workflows * Collaborate with leaders, teammates, and clinical departments to resolve issues and ensure timely service readiness * Adhere to HIPAA, compliance, and organizational policies at all times These responsibilities are essential to ensuring accurate patient records, preventing revenue loss, and supporting a positive patient experience. ### **What We’re Looking For** * Strong attention to detail and accuracy * Ability to work in a fast\-paced, ever\-changing environment * Strong communication and customer service skills * Ability to learn workflows quickly and adapt to changing priorities * Comfortable working independently while also collaborating across teams * Experience with registration, insurance verification, or revenue cycle processes preferred ### **Schedule \& Work Environment** * Full\-time, remote position * Monday – Friday schedule within standard business hours * Work assignments and workflows may evolve based on business needs