D-SNP Care Coordinator

**Central Coast Hourly Range: $26\.30 \- $36\.82 per hour** While candidates from anywhere in California are welcome to apply, there is a strong preference for those who reside on the Central Coast (Ventura, Santa Barbara, San Luis Obispo, Monterey and Santa Cruz Counties). This role may offer opportunities for remote work; however, familiarity with and proximity to our local customers is valued. **Job Summary** The D\-SNP Care Coordinator is a non\-licensed, non\-clinical team member who plays a key role in supporting the delivery of Care Management services to eligible Dual Eligible Special Needs Plan (D\-SNP) members. This position is responsible for member outreach, engagement, care coordination support, and ongoing follow\-up activities for assigned members, including non\-responders, members who decline care management services, and members requiring continued outreach and engagement. The Care Coordinator supports continuity of care by addressing non\-clinical barriers, facilitating referrals and community resource connections, coordinating logistics, and collaborating closely with RN Care Managers and Social Workers. This role serves as an important link between members, providers, and the interdisciplinary care team to promote member engagement and access to needed services. Key responsibilities include: **1\. Member Outreach and Enrollment** * Conducts telephonic outreach to identify eligible members and obtains consent for enrollment into Care Management programs. * Supports the completion of Health Risk Assessments (HRAs) by phone and manages both inbound and outbound call queues to facilitate member engagement. **2\. Care Coordination and Logistics Support** * Assists RN Care Managers and Social Workers by scheduling medical, behavioral health, and LTSS appointments. * Arranges transportation, prepares and sends member materials, and facilitates warm handoffs to providers and community\-based resources. **3\. Documentation and Tracking** * Tracks referrals and post\-discharge follow\-ups to ensure continuity of care. * Maintains accurate logs and timely documentation in the care management system to meet regulatory and internal turnaround time standards. **4\. Interdisciplinary Team Coordination and Escalation** * Coordinates Interdisciplinary Care Team (ICT) meetings, including scheduling, preparing agendas, and taking brief notes. * Identifies and helps resolve non\-clinical barriers within scope and escalates clinical or complex psychosocial concerns to licensed Care Management staff per established protocols. **Duties and Responsibilities** **1\. Member Outreach and Enrollment** * Conduct telephonic outreach for D\-SNP Care Management (CM) program enrollment/engagement; schedule appointments, coordinate referrals, and assist with day\-to\-day care coordination between teams. * Manage an assigned population of members requiring ongoing outreach, engagement, and follow\-up activities, including non\-responders, mem