Product Quality Assurance Agent (Remote - Ohio residents)

About the Role: ***Location: Remote*** ***–*** ***Ohio residents*** If you're interested in working from home, have a background in customer service and are comfortable on a computer, this could be a great opportunity for you! ***What to Expect*** As a remote Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner. No automotive experience required! ***Why Apply**** Work from home while having regular connection with your teammates * No weekends * Paid training * Equipment provided * Benefits available * Professional development and growth opportunities ***What You'll Do**** Receive calls from dealers * Gather and document information * Effectively and efficiently deliver resolutions using defined processes and applications * Meet quality and productivity targets by: + Having a good understanding of project operations and workflow processes + Delivering services that meet those goals * Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude ***Questions Before You Apply?**** Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat hours: + M\-F 8 a.m. \- 5 p.m. Eastern / 7 a.m. \- 4 p.m. Central / 6 a.m. \- 3 p.m. Mountain / 5 a.m. \- 2 p.m. Pacific time + Closed on some holidays. TA will respond to after\-hours questions the next business day. Skills for Success: ***Required Skills**** Strong computer navigation and typing skills * Extensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) * A positive, self\-starter attitude with a solid work ethic and meticulous attention to detail * Excellent interpersonal and listening skills ***Eligibility Requirements**** Must have the ability to pass a pre\-employment background check and drug screen * High school diploma or equivalent * Proven success in a relevant / related position for one or more year * Call center experience * One or more years of customer service experience * Able to work shifts within the center's hours of operation: + Monday \- Friday (no weekends!) + 9 a.m. \- 7 p.m. Eastern / 8 a.m. \- 6 p.m. Central / 7 a.m. \- 5 p.m. Mountain / 6 a.m. \- 4 p.m. Pacific time * Must be able to stick to the schedule reliably, as some queues are time sensitive ***Nice to Have**** Associate degree ***Remote Work Requirements**** Ohio resident * Secluded and distraction\-free work environment * *Required internet setup:* + High\-speed internet delivered through a wired provider (cable or fiber) + Computer must be physically connected to your modem / router using an Ethernet cable + Wireless, 5G and