Registration and Partnership Coordinator

As the Registration and Partnership Coordinator, you are responsible for maintenance and integrity of student records, and for providing excellent customer service. This position will be responsible for managing the Registration inbox, deferment requests, and enrollment verifications. Additionally, you enroll all new students into the first course for the program, process change of start dates and cancellation request. This position is also responsible for processing partnership transcription requests. As well, you ensure all student and partnership transcript orders are processed accurately and within a timely fashion.RequirementsWho is American College of EducationFounded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable and accessible online programs grounded in evidence-based content and relevant application. Our graduates are prepared to serve, lead and achieve personal and professional goals in diverse, evolving communities. As a socially conscious institution, we’re dedicated to making a positive impact and inspiring our students to do the same. ACE is a mission-driven institution continually recognized for its commitment to social responsibility and positive impact. As an Impact Institution, we believe we have a responsibility to our students, alumni, employees, communities, and society as a whole. Guided by our core values, we strive to create meaningful impact that extends well beyond our bottom line. Who You AreYou are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail. As the Registration and Partnership Coordinator, you are responsible for maintenance and integrity of student records, and for providing excellent customer service. This position will be responsible for managing the Registration inbox, deferment requests, and enrollment verifications. Additionally, you enroll all new students into the first course for the program, process change of start dates and cancellation request. This position is also responsible for processing partnership transcription requests. As well, you ensure all student and partnership transcript orders are processed accurately and within a timely fashion.CompensationACE is committed to paying a competitive wage while staying true to our mission of maintaining high quality, affordable programs for our students. The starting hourly rate for this position is $20.20, plus all full-time employees are eligible for an annual bonus. Offers vary depending on education, prior experience, and expertise being applied to the role.What We Look for in the Ideal CandidateDemonstrates self-reliance by meeting/exceeding workflow needs.  Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.  Follows established processes as outlined by organization and leadership.  Capable, and adapts as needed, to work under pressure and meet tight deadlines.  Proven ability to work independently with limited supervision and with other department personnel.  Must support and embrace the College’s Impact mission to improve the people and communities we serve through our civic engagement initiatives.   Must have exceptional communication, organization, and time management skills.  Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems.  Must be collaborative in driving decisions and a team-player.  Strong analytical and problem-solving skills with a high attention to detail.  Builds and maintains student satisfaction by recognizing and anticipating student needs. Day to Day ResponsibilitiesIn this role you will wear different hats, but your skills will be especially essential in the following areas: Ensures college policies and FERPA regulations are adhered to in processing student information.Prepares required registration reports, as requested.Schedules all new students for first course, and processes change of starts and cancellations for new students.Process all student transcript requests accurately and in a timely manner.Completes deferment form requests and enrollment verification letters.Collaborates with administrators and other staff to ensure student support and satisfaction.Assists with initiatives in improving efficiency using technology and creativity.Communicates with students and staff as needed.Collaborates with various departments and external partners to ensure accurate processing of transcription.Implements transcription processes for ACE partnerships, which includes ordering and verifying partnership transcript requests.Qualifications and Education RequirementsBachelor's degree from an accredited college or