Customer Support Associate

Customer Support & Reservations AssociateIn this role, you will play a central part in delivering a seamless and memorable guest experience. As the primary point of contact, you will manage inquiries, support bookings, and ensure each interaction reflects a high standard of service.Key ResponsibilitiesOversee guest bookings and assist customers in planning their Tiny House staysRespond to inquiries across multiple channels, including website, email, and social mediaManage reservations end-to-end, including upselling and activating promotionsProvide support via the customer contact line, including handling and resolving inquiriesCoordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenanceAddress and resolve guest concerns in a professional and timely mannerWork cross-functionally with internal teams to maintain smooth day-to-day operationsCandidate ProfileWe are looking for a service-oriented individual who thrives in a fast-paced, team-driven environment. The ideal candidate brings a strong customer-first mindset and an interest in travel, hospitality, or eco-tourism.RequirementsAt least 5 years of experience in customer serviceDemonstrated ability to drive results and proactively improve processesBackground in travel, hospitality, or eco-tourism is highly advantageousStrong commitment to delivering high-quality customer experiencesExcellent communication and interpersonal skillsComposed under pressure, with the ability to manage challenging situations effectivelyStrong problem-solving skills and the ability to work independently when requiredWhat’s in It for YouOpportunity to work with an Australian-owned travel and tourism company focused on nature-based experiencesFlexible working arrangementsCollaborative, high-energy, and supportive team environmentOriginally posted on Himalayas