Associate, Volunteer Relations

About Trevor:The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:Heart - We care deeply and commit to do what mattersIntegrity - We build trust through our words and actionsCommunity - Together, we are an unstoppable force for goodBelonging - We serve as allies to the mission, and to each otherProgress - We continually move onward and upwardApplicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.Role: Associate, Volunteer Relations Location: This role will be remote in the continental United States, Alaska, or Hawaii Reports to: Senior Manager of Volunteer and University Relations Classification: non-exempt Full Time Union Role? Yes Salary Range: $30-$32 per hour Summary: The Volunteer Relations Associate is a crucial member of the Trevor’s Volunteer program supporting both Community and Student volunteer counselors on Trevor’s crisis services platforms including Chat/Text and Lifeline, which provide nationwide crisis intervention and suicide prevention services for LGBTQ+ youth. This role includes serving as a primary support for Trevor’s volunteers and aiding in the day-to-day operations of The Trevor Project’s volunteer program. In particular, the Volunteer Relations Associate will focus on coaching and supporting Student and/or Community volunteers, leading and completing projects pertaining to the success and impact of the volunteer program, and building relationships across the organization to better develop and support volunteers.Roles and Responsibilities: Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization Continually grow your LGBTQ+ competency and awareness Assist the Volunteer Relations Manager in maintaining day-to-day operations of the Community and Student Volunteer programs Assist with external recruitment through outreach and presentations, including communication with universities and vetting applicants to Trevor’s volunteer programs. Lead ongoing training sessions for volunteers to ensure their continuous growth and development. Support the development, coaching, and management of community and student volunteers ensuring accountability and desired results. Provide volunteers with concise and constructive written and verbal feedback, as needed Support administrative processes including coordinating team meetings, handling email inboxes, letter of recommendation requests, tech requests and scheduling inquiries. Lead projects and initiatives that drive performance, quality and impact across the active volunteer base, including but not limited to, coaching, feedback, support and new counselor success. Identify areas for innovation within the team, developing and implementing plans to enact change and improve upon current systems in order to increase the number of volunteers who reach service journey milestones with the organization. Collaborate closely with the Continuous Quality Improvement team around approved policy changes, continuous learning, volunteer coaching and other supportive initiatives to ensure Volunteer risks and dependencies are surfaced and a seamless change management process is built and rolled out for our volunteer base. Demonstrate fair, ethical, and equitable business practices Learn eagerly, share knowledge appropriately, and improve continuously Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines Work, communicate, and collaborate effectively with others Demonstrate attention to detail and accuracy in all work Demonstrate a commitment to fostering and maintaining an environment of diversity, inclusion, and belonging Other relevant duties and responsibilities as assignedMinimum Qualifications:MSW with two years of experience or LCSW,required to support Practicum students.Experience coordinating or leading groups of staff, volunteers, or studentsProficiency in spoken and written English with strong communication and active listening skillsDemonstrated knowledge and understanding of LGBTQ+ issues, including the unique challenges faced by LGBTQ+ youthFamiliarity with crisis management and related confidentiality protocolsDemonstrated commit