Remote Front Desk Agent

**About Us** Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality\-specific AI platform. Canary is utilized by 20,000\+ hoteliers in 100\+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F\-Prime, Brighton Park Capital and Insight Partners. ***Join us in shaping the future of hospitality!*** ### **About the Role** As a Remote Front Desk Agent at Canary Technologies, you’ll deliver a warm, professional hotel check\-in experience over live video. You’ll use hotel PMS systems (e.g., Opera Cloud, SkyTouch) to locate reservations, verify ID, and follow property\-specific workflows with accuracy and care. ### **Responsibilities** * **Check guests in over video.** Greet arriving guests, verify ID, confirm stay details, and complete check\-in using property\-specific workflows. * **Navigate hotel PMS systems** — including **Opera Cloud,** **SkyTouch, and others** — to locate reservations, validate guest identity, collect authorization, issue keys, and execute standard check\-in steps. * **Represent the hotel brand.** Communicate in a polished, warm, hospitality\-grade tone. Answer common arrival questions (room access, amenities, basic policies). * **Follow structured, property\-specific workflows.** Each hotel has its own playbook during the pilot. Adherence matters. * **Escalate the right things to the right place.** Urgent guest issues + on\-site property staff Technical or workflow issues+ Canary Product / Engineering * **Spot and flag unusual or sensitive situations** — safety concerns, suspected fraud, compliance risks. * **Document interactions and exceptions accurately** within Canary's systems. * **Hold the line on privacy, ID verification, and compliance standards.** No shortcuts. * **Give structured feedback** to Product and Engineering on what is friction, what is unclear, and what would make the next check\-in faster or safer. ### **Qualifications** * 1–3\+ years in hospitality (front desk, guest services, reservations) or comparable live, customer\-facing support. * Hands\-on familiarity with hotel PMS platforms; **Opera Cloud, Cloudbeds, or SkyTouch experience strongly preferred**. * Experience handling guest check\-ins and reservation\-lookup workflows. * Strong verbal communication — clear, warm, professional, and guest\-ready on camera. * Calm, solution\-oriented presence in live guest interactions. * High reliability and attendance consistency. * Comfortable working independently in a structured, process\-driven environment. * Strong, stable internet connection and a quiet, professiona