Client Services Representative

**Position:** Client Services Representative **Status:** Full\-Time **FLSA Code:** Non\-Exempt **About Us:** Verified First is a booming tech company on a mission to deliver cutting\-edge technology transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you \- ambitious, hard\-working, and fun \- to join our team! **Summary:** *The* ***Client Services Representative*** *will assist our clients with questions, concerns, and educate them on Verified First’s products and services. The successful person in this role will encourage a direct and positive relationship between Verified First and our clients.* **How our Client Services Representative spends their time:** * Provide world\-class service for client inquiries via email, phone, or chat in a professional and empathetic manner; * Meet the goals of the Client Service team around response times and resolution times for client cases; * Educate clients on searches, forms needed for searches, and the adverse action process; * Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application; * Train new clients on the billing process; * Assist other departments in obtaining information and forms needed from clients to perform searches; * Perform other duties as assigned. **What you bring:** * A positive, solution\-focused attitude; * An interest in learning more about application support and service delivery; * An interest in continuous improvement; * Ability to maintain regular and punctual attendance; * You work well independently but understand the importance of teamwork; * Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience. **Preferred Qualifications:** * High School Diploma or equivalent required; * 1 \- 2 years of experience in a Client Services Department in a call center environment; * Working knowledge of G\-Suite and Microsoft Office products; * Experience in Salesforce is preferred; * Background screening experience is preferred; * Proven ability to build, nurture, and retain client relationships; * Able to sit at a desk and work on a computer for prolonged periods of time; * Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM. **What we bring:** * **Work\-life balance**: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day; * **Health:** Save money on insurance with 100% employer\-paid insurance premiums; * **Growth:** Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success; * **Outstanding Culture:** In our remote work environment, we prioritize team\-building