Customer Success Engineer

We are seeking a Customer Success Engineer to investigate talent-reported issues end-to-end, debug across our AI + SaaS stack, and communicate with precision, professionalism, and empathy.RequirementsAbility to debug web applicationsDegree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startupExperience building modern web applications (React, Node, Flask, Next.js, etc.) or 2-5 years of experience supporting customers on such web applicationsComfortable with AI systemsExperience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents)Ability to understand model outputs, failure modes, hallucinations, and feedback loopsFamiliarity with modern AI APIs (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plusOriginally posted on Himalayas