Head of Customer Success

RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in \>40% of newly shipped subscription apps, we process $12B\+ in annual purchase volume, and we help everyone from a solo dev in Brazil to the OpenAI mobile team understand and grow their revenue. We’re a remote‑first crew of 150\+, spread across 25\+ countries, and guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. If you want your work to touch hundreds of millions of end‑users (and help the developers behind them get paid), you’ll fit right in. **The role** Our customers do not need Customer Success in the traditional sense. They don’t need someone whose main job is to schedule QBRs, forward Slack messages, or politely ask whether everything is going okay. They need someone who understands their app, their customers, their business model, their growth goals, their RevenueCat setup, and the levers that might help them make more money. That is the CSM motion we are building. RevenueCat has grown quickly, and our customer base now spans everything from tiny indie apps to some of the largest mobile businesses in the world, like Ladder, ChatGPT, and Notion. The post\-sales motion that got us here will not automatically get us through the next stage. We need to get sharper about where CSMs go deep, where we scale through playbooks and education, how CSMs partner with their technical and product counterparts, and how we make sure our best customer learnings become reusable systems. As Head of Customer Success, you will own that evolution. You will lead and rebuild the CSM function as a high\-context, commercially sharp, app\-growth\-oriented team. Your job is to make CSMs true growth partners to our managed customers: people who can diagnose what matters, drive the right RevenueCat adoption, bring in the right specialist when needed, and make sure there is always a clear next step. This is not a pure process role. At least at first, you will be close to the work. You will own a number of accounts yourself, but also join your team’s customer calls, review account plans, help untangle messy escalations, coach CSMs through difficult account situations, and personally raise the bar for what "good" looks like. Over time, you will turn that work into the operating system for Customer Success at RevenueCat: account plans, customer tiers, health signals, review cadences, handoff rules, playbooks, hiring profiles, enablement loops, and scaled programs that help us serve more customers without becoming bloated or generic. If that sounds exciting, this role might be for you. **Why we're hiring for this role now** RevenueCat is at the point where post\-sales can no longer be mostly heroic effort, individual judgment, and tribal knowledge. Our best customers want more than support. They want perspective o