Customer Service & Scheduling Coordinator

CUSTOMER SERVICE \& SCHEDULING COORDINATOR Remote \| Salt Lake City Metro Preferred \| Part\-Time \| Monday–Friday \| $20–$24/hour Are you the kind of person who notices what needs to happen next—and makes sure it actually gets done? THIS ROLE IS PROBABLY NOT A FIT IF… This is not a low\-engagement remote admin job. You probably won’t enjoy this role if you need frequent direction to know what to do next, tend to let follow\-ups sit until someone reminds you, dislike spending a meaningful part of your day on the phone, avoid uncomfortable customer or team conversations, struggle to prioritize when several things need attention at once, or tend to hand problems to someone else before trying to solve them yourself. We are a small, high\-trust team. Priorities sometimes change, not every situation has a script, and your work is highly visible. We need someone who enjoys taking ownership, figuring things out, communicating proactively, and closing loops. Su Casa Handyman is looking for a highly organized, resourceful Customer Service \& Scheduling Coordinator to become a central part of our small, growing home\-service company. This is not a high\-volume call\-center job, and it is not simply data entry. You will be the communication and coordination hub connecting our homeowners, field technician, and owner. You’ll answer customer inquiries, schedule assessments and projects, keep clients informed, follow up with technicians, track open items, and make sure the administrative side of each job gets all the way to completion. If you enjoy solving problems, helping customers, organizing moving pieces, learning new technology, and being trusted to handle things without someone constantly looking over your shoulder, this may be a strong fit. ABOUT SU CASA Su Casa Handyman provides professional home repairs and improvements for homeowners in the Salt Lake County, Utah area. Our mission is to give our clients time and peace of mind by making home improvements and repairs effortless. That means the experience surrounding the work matters just as much as the work itself. We care deeply about communication, reliability, professionalism, trust, and following through on what we say we will do. WHAT YOU’LL DO Your week will include a mix of: * Answering calls and responding to prospective clients. * Learning about projects and determining whether they are a good fit for Su Casa. * Scheduling assessment appointments and jobs. * Communicating appointment details, updates, and schedule changes. * Coordinating routine information between homeowners and field technicians. * Following up when information, photos, receipts, or other details are missing. * Maintaining accurate customer and job information in our systems. * Helping completed jobs move through invoicing, payment follow\-up, and administrative closeout. * Tracking tasks and open loops so nothing depends on someone remembering it later. * Providing routine administrative support to the owner