Implementation Success Senior Specialist - USA, Canada and UK

Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.Marketers get a visual editor with reusable components, in-context preview, and workflows to launch fast and stay on brand. Developers have freedom to use their favorite frameworks and integrate with anything through the API-first platform. Brands get one source of truth for content that is accurate, flexible, and measurable.Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. It’s Joyful Headless™, and it changes everything.WHAT IS IN IT FOR YOUYou will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboardingSick leave benefit, parental leave and 25 days of annual leave plus your local national holidaysPersonal development fund for courses, books, conferences, and materialVSOP (Virtual Stock Option Plan)The annual international team-building trip, quarterly and monthly online get-togethersAs a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedulesAn international team that loves to have fun at work and works hard together to accomplish shared goalsJOB SUMMARYWe are seeking a highly motivated person to join the Go To Market team at Storyblok. As an Implementation Success Manager, you will own the end-to-end implementation motion — from the first scoping conversation through to partner-led delivery and value realisation. You sit at the heart of the customer journey, translating business requirements into clear Statements of Work, ensuring the right implementation partners are engaged, and acting as the central point of accountability throughout. This is a commercially minded, relationship-driven role for someone who knows how to structure complex engagements, work effectively with partners, and make sure customers get to value faster.What You'll DoScoping & RequirementsLead discovery and scoping conversations with customers to understand business objectives, technical requirements, and success criteriaTranslate complex requirements into clear, structured Statements of Work (SOWs) that set the right expectations and protect both the customer and StoryblokDefine engagement scope, timelines, resourcing, and commercial terms in partnership with Sales and Customer SuccessEnsure every engagement is set up for success before a single line of code is writtenPartner Management & Delivery OversightOwn the relationship with Storyblok's implementation and agency partners throughout the delivery lifecycleWork closely with partners to ensure they have the context, resources, and direction needed to deliver to scope and standardAct as the escalation point for delivery issues, managing risk and resolving blockers without losing momentumHold partners accountable to quality, timelines, and customer outcomes — without micromanaging the detailClient Relationships & Stakeholder ManagementBuild and maintain trusted relationships with senior client stakeholders up to C-suite levelAct as the primary Professional Services point of accountability for the client — the person they call when it mattersCommunicate clearly across technical and non-technical audiences, translating complexity into clarityRepresent Storyblok as a trusted advisor in both client and partner settingsCommercial & GrowthPartner with Account Management and Customer Success to identify expansion opportunities emerging from active engagementsSupport pre-sales activity including scoping workshops, commercial proposals, and client presentationsContribute to the development and continuous improvement of Storyblok's PS methodology, SOW templates, and partner engagement frameworksCross-functional CollaborationWork closely with Product and Solutions teams to share implementation insights and inform platform developmentCollaborate with CS to ensure a smooth handover from implementation to ongoing adoption and account healthFeed partner and customer feedback into Storyblok's go-to-market and product roadmap conversationsWhat We're Looking ForProven experience in a Professional Services, Solutions, or Implementation role within a SaaS or CMS environmentStrong background in scoping complex technical engagements and writing or owning Statements of WorkExperience managing implementation partners, agencies, or SIs — with a clear understanding of how to get the best from partner relationshipsCommercially aware, with the ability to balance customer outcomes and business interestsExcellent stakeholder management skills — confident, credible, and trusted at senior lev