Principal Product Manager

Narvar is growing! Narvar is looking for an entrepreneurial, impact-driven Principal Product Manager to lead Narvar Secure, our rapidly growing shipping insurance solution for e-commerce retailers. This is a high-visibility role where you’ll own the end-to-end strategy to scale adoption, transform onboarding into a seamless self-serve experience, and optimize conversion flows that directly drive revenue for both Narvar and our merchants.You’ll thrive in this role if you’re passionate about crafting seamless, user-centric experiences, making data-informed decisions, and solving complex integration challenges at scale.Key ResponsibilitiesDrive Merchant Growth: Lead product initiatives that accelerate retailer adoption and reduce friction across the onboarding journey.Build Self-Serve Experiences: Redesign the onboarding process into intuitive, low-touch workflows that enable merchants to launch independently.Boost Attach Rates: Optimize messaging, design, and funnel performance to increase the percentage of orders with shipping protection.Lead Technical Integrations: Own integration strategies across e-commerce platforms (e.g., Shopify), support tools (e.g., Zendesk), ERPs, and Narvar’s internal product suite (e.g., Narvar Shield).Collaborate Cross-Functionally: Work closely with engineering, design, go-to-market, and customer teams to deliver high-impact outcomes.What Success Looks LikeRevenue Growth: Demonstrated impact on Narvar Secure revenue through product-led initiatives and funnel optimization.Rapid Merchant Activation: Increased volume and velocity of new merchant launches through scalable self-serve onboarding.Higher Attach Rates: Ongoing improvements in conversion driven by UX experimentation and A/B testing.Expanded Platform Support: Broader 3rd-party integration coverage that reduces lift for retailers and increases market reach.Required Qualifications10+ years of product management experience with proven delivery of revenue-driving featuresDeep understanding of e-commerce and merchant workflows5+ years in e-commerceStrong technical intuition; comfortable managing integrations and backend complexityDemonstrated success optimizing UX and improving conversion ratesExperience with A/B testing, data analysis, and using insights to guide roadmap decisionsExcellent collaboration skills across engineering, design, and business teamsPreferred QualificationsDirect experience owning buy path e-commerce flowsComfort with data tools like SQL, Looker, or similarBackground in shipping, insurance, or risk-related fintech productsFamiliarity with insurance operations such as claims or complianceExperience with transactional or add-on revenue modelsKnowledge of platforms like Shopify, Salesforce Commerce Cloud, or BigCommerceTrack record of building and managing third-party integrationsAbout Narvar SecureNarvar Secure enables ecommerce retailers to offer shipping protection at checkout, providing peace of mind for customers while unlocking a new revenue stream for merchants. After a successful initial launch, the product is gaining strong traction, and now we’re ready to scale. Join us to shape the future of the post-purchase experience!Why Narvar?We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits. The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. Narvar Pay Range$190,000—$220,000 CADPleas