Technical Service Support Specialist

Provide direct management support for the NAM ServiceMax platform, including Technical Service Representative training. Formulate, implement, and monitor the required support structure and business plan to ensure customer responsiveness and support.RequirementsIdentify and evaluate Servicemax process improvements and enhancements.Assist in the testing process of ServiceMax Web and GO configuration changes.Develop and provide ServiceMax end-user training for all applicable Technical Service roles.Work with the Service Trainer to identify, formulate, and implement the required employee training requirements.Assist service admin with annual field technician inventory count process and periodic spare part audits.Responsible for providing quality control over Maintenance Agreement sales and implementing reporting tools.Assist in the development and deployment of reporting required by Technical Services leadership.Research and resolve end-user issues, questions, and requests.Identify, participate in, and support applicable continuous Technical Services improvement projects.Benefits401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountsFlexible spending accountHealth insuranceLife insurancePaid elder carePaid time offParental leaveProfessional development assistanceRetirement planTuition reimbursementVision insuranceOriginally posted on Himalayas