Customer Service Representative I - NCC - 994784**Remote work only in Broward, Dade, Palm Beach and Lee County**

**We are excited that you are considering joining Nova Southeastern University!** Nova Southeastern University (NSU) was founded in 1964, and is a not\-for\-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco\-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. **Primary Purpose:** Delivers exceptional front\-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre\-registration services to achieve first contact resolution. **Job Category:** Non\-Exempt **Hiring Range:** 18\.25 **Pay Basis:** Hourly **Subject to Grant Funding?** No **Essential Job Functions:** 1\. Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes. 2\. Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. 3\. Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. 4\. Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. 5\. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. 6\. Instructs students on navigating student portal to execute self\-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. 7\. Routes and re\-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in\-depth information, assistance, and problem resolution. 8\. Schedules patient appointments for both primary and specialty care physician