Student Success Coach - Bilingual

**Location:** **THIS JOB IS BASED IN MINNETONKA, MINNESOTA \-** Hybrid role (3 days in office, 2 days remote) This is a year\-round hybrid position. **Company Overview:** Excel Education Systems, Inc. is a fast\-growing EdTech company that operates accredited fully online K\-12 schools and an accredited online career college. Additionally, under the Learn Stage brand, the company develops digital education applications (LMS/SIS/Digital Curricula/AI\-based applications). EES has adopted a "people first" culture, which is the key to our success. We offer a casual, fun, fast\-paced, and positive working environment with plenty of opportunities for growth. **Job Statement:** The Success Coach plays a key role in supporting the school’s mission to deliver high\-quality online education. Acting as the primary contact for new and at\-risk students, this position provides academic guidance, program planning, support coordination, and motivation to help students achieve success. The Success Coach delivers exceptional customer service to students and families through various communication methods to foster a vibrant and inclusive sense of community. By building strong relationships, promoting collaboration, and encouraging engagement, the Success Coach helps students feel connected to the school and their broader educational experience. The role also includes responding to student helpdesk tickets, handling incoming admissions calls, and offering immediate assistance to all students as needed. It is a fast\-paced position and the ability to multitask is critical. **Position Summary: Success Coach** Excel Education Systems is seeking applicants for a full\-time high school student success coach position. The person in this position is part of the school operations team that supports fully online students in their academic journey toward graduation. **Responsibilities Include:** *Admissions Support:* * Respond to admissions\-related phone calls, providing accurate and detailed information about programs, application processes, tuition, and enrollment procedures. * Address inquiries received through website chat, texting systems, and email, ensuring a seamless and positive communication experience. * Guide prospective students through the enrollment process, offering support with onboarding, records documentation, deadlines, and program selection. * Collaborate with admissions and marketing teams to refine messaging and improve the prospective student experience. * Serve as the first point of contact for student support inquiries submitted through the Learn Stage ticketing system, ensuring timely and effective resolutions. * Support students in navigating the school’s online learning platform, addressing technical issues, and ensuring they have the resources needed to succeed. *Academic Support:* * Assist students in planning out courses. Guide students in program planning, ensuring they meet academic and personal goals. * Coordinate support an