Lead Content Designer

**Become a part of our caring community** ========================================= At Humana, we're building human\-centered experiences that help people navigate healthcare with confidence. We're looking for a Lead Content Designer to drive content design, influence product strategy, shape systems, implement frameworks and execute across our digital ecosystem. You will report to the Director of Content Development. You'll operate as a cross\-product leader, shaping experiences across web, mobile, apps, virtual assistants, and emerging AI surfaces. This role is ideal for someone who thrives in ambiguity, uses research and insights to guide decisions, and drives impact through systems thinking in complex environments. **What you'll do** * Independently drive content design across product teams and user journeys using research, analytics, and content audits to identify opportunities * Translate insights from research, competitive analysis, and journey mapping into clear, actionable digital experiences * Build and scale content systems (taxonomies, models, information architecture) and define governance (standards, guidelines, tools) * Lead content for complex, end\-to\-end experiences working across teams and product lines to craft clear, accessible content that simplifies regulated information * Drive optimization using analytics, VOC data, measurement and testing to improve content performance, ensuring quality from discovery and creation through post\-launch stages * Partner and guide cross\-functional teams to deliver compliant, user\-centered experiences that balance customer, business, and regulatory needs **Use your skills to make an impact** ===================================== **Required qualifications** * 7\+ years in content design, UX writing, or content strategy * Experience leading discovery, strategy, and scalable content systems * Strong information architecture and systems thinking skills * Ability to translate complex, regulated content into clear experiences * Data\-informed decision making and content measurement experience * Proven cross\-functional collaboration and stakeholder influence * Experience developing guidelines and governance practices * Background in design systems and content standards * Portfolio demonstrating ability to guide product strategy with clear impact **Preferred qualifications** * Experience in healthcare or regulated industries * Familiarity with SEO and accessibility best practices * Shipped consumer websites and apps **Scope and impact** * Elevate content quality and consistency organization\-wide * Influence product strategy and drive stakeholder alignment * Own content across product areas from discovery through optimization * Define systems and standards adopted across teams * Support continuous improvement through measurement, testing, and iteration Work at Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self\-provided internet se