Client Implementation Specialist

Client Implementation Specialist(Remote - Central, Mountain, or Pacific Time Zone Based)Sage is on a mission to improve the quality of life for older adults, starting with those residing in senior living communities. Falls are the leading cause of injury-related deaths among adults over 65. At the same time, fall prevention and emergency response systems for older adults are archaic and ineffective. This issue is exacerbated by the inefficient procedures that operators of these communities are forced to use to provide care to their residents. Sage's integrated software aims to reinvent how we care for and respond to older adults in times of need. We aim to build a platform that gives caregivers the means to provide care for modern aging.Sage is a growing team of ambitious, multi-disciplinary entrepreneurs. We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission. At Sage, we work hard and fast but also know that to build a truly successful company, we need to treat our work as a marathon, and not a sprint. The journey matters. We know when to slow down, take breaks, and have fun.About this RoleAs a Client Implementation Specialist, you will be providing on-the-ground training and support as we work to systematize our product delivery process. This role is responsible for the onboarding of new clients including the organization, project management, and execution of the final deployment of our technology, culminating in a 1-2 day onsite or remote “go-live event” where the community transitions from its old nurse call system to Sage. The role is responsible for ensuring successful launches at each community.Excellent communication skills, experience training non-technical people, and on the fly problem-solving are critical to this role. This is a client facing role on the Delivery team and requires internal partnership with the Hardware, Product, and Client Success teams. This role will be based in either Central, Mountain, or Pacific timezones to create flexibility and balance of travel for our current NYC based team. As the role will require extensive travel across the continental United States we also require candidates to be based within 45 minutes of a major airport for consideration.This role will involve:Onboarding new clients, communicating what Sage is, how it works, why it’s differentBuilding relationships with key stakeholders at each community Identifying engaged users at each community who will become Sage advocatesLead in-person and remote staff and management training at the community, presenting the product both to groups and 1:1 to ensure staff members have proper training before implementation is completeWork with teammates to prepare each community for implementation, including distributing the system devices throughout the community or overseeing the distribution, helping the community understand the process for using Sage devices while on shift, and ensuring all devices work properly prior to Sage going live at the communityProvide support and troubleshoot with Sage users and clients, as necessary Test and troubleshoot new features as you prepare to train communities and staffMinimum QualificationsThis role is for a remote team member based in either CST, MST, or PST timezones only. Candidates outside of these timezones will not be considered for this positionMust be based within 45 minutes of a major airportBachelor’s Degree (or equivalent experience)Experience training and presenting both in a group setting and 1 on 1A strong communicator, both verbal and written, as this role requires communication with and often between the client, non-technical end users, and internal teamsTechnical enough to help a non-technical person troubleshoot issues with consumer electronics and software programs Self-starter who is comfortable working autonomously and running their own projects from start to finishRelentlessly resourceful, always thinking outside the box to solve complex problemsEnough patience and follow-through to root cause of issuesExpectation to travel up to 15 days per month; travel will be across the continental US Experience managing multiple projects with varying timelines at oncePreferred QualificationsPrior customer support experience in a tech environmentExperience in the Healthcare and/or HealthTech fieldsBenefitsOur headquarters are located near New York City's Union Square. We believe in cross team collaboration. We think good ideas can come from anyone, and we've designed our processes to encourage participation from all. While we take our mission seriously, we don't take ourselves too seriously. We like to host off-sites, outings, and team meals where we can connect as people, not just as colleagues. We offer office lunches several days a week and a fully stocked snack bar.Our benefits package for employees includes competitive base compensation along with stock options. The expected annual salary