Integration Specialist

OverviewHR Acuity’s Professional Services group is seeking a highly skilled and experienced Integration Specialist to join our team. This role is pivotal in working with our customers during and after implementation, ensuring seamless integration setup, technical expertise, and optimizing integration performance, all of which directly impacts customer satisfaction and HR Acuity’s success. You will collaborate closely with internal teams, including Product Management and Engineering, to influence the development of new tooling and raise/resolve technical issues. Additionally, you will provide training and support to our customer-facing teams, ensuring they are well-equipped to assist clients with integration-related matters.What this job is A customer-facing role working directly with external clients and owning the communication directly with customers and their IT teams. A project management role, carrying a book of roughly 15 to 20 integration projects at once and driving each to resolution. Hands-on technical work: responsible for data migrations, HRIS changes, and standard/custom integrations. Enterprise API integration work (REST, SOAP, SFTP, webhooks) connecting HR Acuity to systems like HRIS, CRM, and ERP, including for the company's biggest customers. A translator role, turning customer business requirements into technical configurations and troubleshooting issues as they arise. What this job is not Not an engineering role. The person will not write code. Not a pure back-office or heads-down technical seat. Customer communication is more than half the job. Not a support ticket queue. Support backgrounds can qualify, but only if the candidate has managed projects and done more advanced customer and backend work. About HR Acuity®At HR Acuity®, we empower our team to #BeBold — embracing innovation and new challenges. We give you the tools to #WorkSmarter and foster the collaboration that makes us #BetterTogether. If you're excited to be part of our growth story, we'd love to chat.About Us: HR Acuity® is the leading provider of employee relations case management and investigation software. We help organizations standardize how workplace issues are reported, documented, and investigated, and our data-driven approach helps clients and partners build trusted, inclusive cultures where employees feel safe.This is an #All-In Zone. We're a fast-growing, innovative company led by a female founder and CEO, and being all-in is the norm here. From the top down, we bring our best every day — fueled by passion for our mission and culture — and we look for teammates who want to do the same.At the same time, we're deeply committed to an inclusive, diverse workplace where different perspectives are valued and respected. We believe in creating an environment where everyone can show up as their authentic self and thrive. If this sounds like you, keep reading.Click here to learn more about our values and benefitsPlease note that for this position, we are only accepting direct applications. Submissions from agencies will not be considered.The OpportunityWhat You’ll Do: Own the technical setup and integrations configuration for new and existing HR Acuity customers, ensuring all technical requirements are met during the project lifecycle. Ensure a world-class customer experience by providing clear communication, technical expertise, proactive project management. Facilitate and manage the migration of customer data into the HR Acuity platform. Assist Sales and Customer Success teams with technical scoping calls to ensure prospects and customers are properly supported. Translate customer business requirements into technical solutions and configurations. Collaborate with Product Managers, providing input based on customer and technical experience to inform upcoming releases. Partner with Product and Engineering teams to identify and report recurring integration challenges. Provide consultative guidance using established best practices to increase customer adoption and drive positive customer outcomes. Scope and document new and existing technical processes/requirements in collaboration with customers and internal teams. Manage and drive special projects and initiatives as assigned by Manager. What We Offer: A mission‑driven culture that prioritizes people, integrity, and continuous improvement. The opportunity to help shape a growing integrations program in a high‑impact, high‑visibility role. Collaboration with Product, Engineering, Sales, and Customer Success to influence strategy and product evolution. A supportive, flexible work environment with a strong focus on work/life balance. Competitive compensation and benefits package. Professional development opportunities, including access to certifications, training resources, and cross‑functional learning. What Does Success Look Like? Integrations and migrations are delivered accurately and on time, with exceptional customer satisfaction scores. Professional Services, Sales a